HRO Today January/February 2018 - 9

Cover Story
By the Numbers
Michael Spear favors a data-driven approach to talent
management and it's not hard to see why:
* More than 6,600 hires in 2016
* 13 percent increase in hires year-over-year
* Consolidated staffi ng vendors from 174 to one
* Contingent staffi ng spend decreased by more than
$1 million in 2015
* 29 percent improvement in gender diversity
and address them with contingent labor ensuring we
have the necessary headcount to meet the demands of
the business.
HROT: How did you build this tool and how does it work?
Spear: It was a combination of our long-term forecasting
tool, short-term forecasting tool, and our union labor
reporting. This allowed us to create transparency within
the numbers and snapshots so everyone is aligned.
The tool looks at key operational metrics, 'manned
minutes' (the time given by airlines to complete fl ights),
and effi ciency targets, and balances them against the
current headcount to determine gaps.
This was a very collaborative effort. Our operational
planning and control team has their eyes on what we
are getting from our customers; our industrial engineer
team is in the fi eld measuring our effi ciency; and HR
is balancing the numbers against our budget. We
also know our lead-in time for hiring and developing
employees from our HR team. It took a lot of people
to understand all of the inputs needed for the key
stakeholders to develop a tool that made sense, was
effective, and could be communicated to the business.
HROT: How did you earn buy-in and navigate change
management?
Spear: It's been a transition to get there and required a
shift in culture. It required communicating what the tool
was and how it could help us meet our budgets.
we had a known count of what was needed. Our
business is transitional and seasonal so we experience
spikes, especially with our union hourly workforce.
For years, we had to combat not being prepared for
those peaks and valleys-or knowing that they were
coming and not reacting quickly enough to the labor
demands of business. We developed a tool that helped
us understand the hiring numbers we needed in order
or meet our metrics. We now recruit and staff to those
metrics and are able to get out in front of any deviations
To create buy-in, we had a lot of meetings to go
through why we were doing it and what needed to be
done. Getting buy-in wasn't always the easiest but at
the end of the day, once executives saw that this tool
was giving us the lead-in time to provide them with the
labor that was required, we had a lot more compliance
than what we had previously.
HROT: How quickly did you see results?
Spear: Very quickly. We start ramping up for our peak
season early spring and that is when having appropriate
staffi ng in place in the right departments makes a big
difference. With the tool being used by operations
leaders, fi nance, and HR to determine where we are
JANUARY/FEBRUARY 2018
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HRO Today January/February 2018

Table of Contents for the Digital Edition of HRO Today January/February 2018

HRO Today January/February 2018 - 1
HRO Today January/February 2018 - 2
HRO Today January/February 2018 - 3
HRO Today January/February 2018 - 4
HRO Today January/February 2018 - 5
HRO Today January/February 2018 - 6
HRO Today January/February 2018 - 7
HRO Today January/February 2018 - 8
HRO Today January/February 2018 - 9
HRO Today January/February 2018 - 10
HRO Today January/February 2018 - 11
HRO Today January/February 2018 - 12
HRO Today January/February 2018 - 13
HRO Today January/February 2018 - 14
HRO Today January/February 2018 - 15
HRO Today January/February 2018 - 16
HRO Today January/February 2018 - 17
HRO Today January/February 2018 - 18
HRO Today January/February 2018 - 19
HRO Today January/February 2018 - 20
HRO Today January/February 2018 - 21
HRO Today January/February 2018 - 22
HRO Today January/February 2018 - 23
HRO Today January/February 2018 - 24
HRO Today January/February 2018 - 25
HRO Today January/February 2018 - 26
HRO Today January/February 2018 - 27
HRO Today January/February 2018 - 28
HRO Today January/February 2018 - 29
HRO Today January/February 2018 - 30
HRO Today January/February 2018 - 31
HRO Today January/February 2018 - 32
HRO Today January/February 2018 - 33
HRO Today January/February 2018 - 34
HRO Today January/February 2018 - 35
HRO Today January/February 2018 - 36
HRO Today January/February 2018 - 37
HRO Today January/February 2018 - 38
HRO Today January/February 2018 - 39
HRO Today January/February 2018 - 40
HRO Today January/February 2018 - 41
HRO Today January/February 2018 - 42
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HRO Today January/February 2018 - 56
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