HRO Today July/August 2014 - 16

2014 Baker's Dozen: Recognition
2014 Baker's Dozen Customer
Satisfaction Ratings: Recognition
By The Editors
HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are
not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we
distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to
send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a
statistically signifi cant sample. For this survey, we required 13 responses from 8 companies, and we received feedback
from more than 250 verifi ed customers.
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes,
and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we
calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The
numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative
differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available we do vouch for its statistical
validity. We hope this ranking provides you some insight into your next recognition provider.
1. Globoforce
Website: www.globoforce.com
Globoforce is the leading provider of social recognition
solutions, helping companies build strong cultures of
engaged employees through the power of thanks.
Named one of the Best Workplaces in the United
States and Europe by the Great Place To Work Institute,
Globoforce is trusted by some of most admired
companies in the world to inspire and energize
employees and create best places to work. Our awardwinning
SaaS technology and proven methodologies
empower HR and business leaders to take a modern,
more strategic approach to recognition programs. The
result: measurable business results, qualifi ed by increases
to employee engagement, retention, satisfaction,
and productivity. Globoforce is co-headquartered in
Southborough, Massachusetts, and Dublin, Ireland.
Services: * Social Recognition®
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HRO TODAY MAGAZINE
| JULY/AUGUST 2014
* Mobile recognition
* Values-based recognition
* Talent Maps™ (crowdsourced data)
* Industry's largest global rewards network
* Years of service award programs
* Insight consulting services
* 24/7 global customer support
* Safety
* Wellness
Most important metrics:
* Financial results
* Employee engagement
* Employee retention
* Employee satisfaction
* Recognition satisfaction
* Employee productivity
* Culture management
http://www.globoforce.com

HRO Today July/August 2014

Table of Contents for the Digital Edition of HRO Today July/August 2014

HRO Today July/August 2014 - 1
HRO Today July/August 2014 - 2
HRO Today July/August 2014 - 3
HRO Today July/August 2014 - 4
HRO Today July/August 2014 - 5
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HRO Today July/August 2014 - 7
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