HRO Today July/August 2014 - 24

2014 Baker's Dozen: Recognition
8. Rideau Recognition Solutions
Website: www.Rideau.com
Rideau helps clients build positive relationships
with employees that enhance corporate culture and
improves business.
Services:
* Recognition and rewards solutions
* Non-monetary social recognition
* Career service recognition
* Customer loyalty
* Sales and service incentives
* Instant recognition
* Concierge and lifestyle management
* Health, wellness, and safety
* Recognition-based cash-award management
Most important metrics:
* Program usage rates
* Reward redemption rates
* Recipient program satisfaction levels
* Administrator satisfaction levels
* Various program metrics including:
* Website uptime (including scheduled & unscheduled
maintenance)
* Speed to answer phone calls
* Telephone call abandonment rate
* Customer email response time
* Award delivery (Timely deliveries)
* Shipping accuracy
* Quality control (returns)
9. The TharpeRobbins Company
Website: www.tharperobbins.com
and recognition program aligns with what matters
most: a great experience with meaningful results.
Organizations need more than a catalog or website full
of rewards. They need expert guidance that helps them
link both team and individual performance to achieving
business results.
At TharpeRobbins, we believe in the power of
recognition to drive organizational performance and
excellence. We custom-build your program-using
our proven process-to deliver on your organization's
needs and drive the outcomes you require to succeed.
No matter what your budget or objectives are,
utilizing our in-house capabilities-paired with an
unprecedented level of execution-mean your rewards
Services:
* Performance recognition: rewarding excellence
through peer-to-peer, spot recognition, wellness,
safety, sales performance, etc.
* Career recognition: celebrating milestones through
onboarding, years of service, retirement
* Social recognition: connecting work and life through
eCards, volunteer initiatives, social media recognition,
career development
Most important metrics:
* Customer satisfaction
* Timely award delivery
[24]
HRO TODAY MAGAZINE
| JULY/AUGUST 2014
http://www.Rideau.com http://www.tharperobbins.com

HRO Today July/August 2014

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HRO Today July/August 2014 - 1
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