HRO Today July/August 2014 - 56

Market Insight
The Chameleon
Don't be fooled: Multi-process deals still exist. But they've morphed into
business transformation programs.
By Jill Goldstein
The multi-process human resources outsourcing (MPHRO)
industry is changing. Gone are the days of engagements
purely focused on cost reduction. Today the industry is
working on tailored, business-outcome focused offerings
in an entirely different economic climate.
As business confi dence recuperates after several tough
years, spending on multi-process HR outsourcing is on
the up. According to Everest Group's Multi-Process HR
Outsourcing 2014 Annual Report, between 2009 and 2012
the industry witnessed a 3 percent compound annual
growth rate in both North America and Europe, the
Middle East and Africa, to $1.79 billion and $1.09 billion
respectively. Deal sizes increased across the board, with a
signifi cant increase in mega-deal signings. News for the
future is also good: a 5 percent compound annual growth
is predicted over the next two years.
Nevertheless, market commentators sometimes question
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HRO TODAY MAGAZINE
| JULY/AUGUST 2014
whether multi-process deals still exist, given that so few
companies talk about them. The reality is that these deals
are on the rise, and there's a strong pipeline of work for
the future. Considering that the reality of the market's
strength contrasts with its perception, it is worth asking
why there is such a disconnect. The answer lies in the
amount of change that MPHRO can effect in a business.
While it may appear that not as many deals are
happening, in reality, the way in which clients and
providers are talking about this work is changing.
MPHRO deals today are often part of broader business
transformation programs and the vernacular used to
describe this work is increasingly moving from business
process outsourcing to business operations. So while
announcements of big MPHRO deal wins may appear to
have slowed, it's merely that the terminology and scope
of work is evolving.

HRO Today July/August 2014

Table of Contents for the Digital Edition of HRO Today July/August 2014

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