HRO Today July/August 2014 - 9

Cover Story
You always have to be
a little unhappy with
where you are or you will
fall behind; the biggest
competition is status quo.
social media. You have to constantly reinvent yourself.
has learned to the organization, which is ranked as one
of America's top four hospitals by U.S. News & World
Report.
In July, HRO Today visited Cabral in his Long Island
offi ce to discuss the importance of leadership, how
analytics are changing the workforce, and the potential
future of HR as a profi t center.
HRO Today: While you were in Air Force, you learned
the true value of process effi ciency. How did you bring
process redesign to North Shore-LIJ, and what impact
has it had?
Joseph Cabral: There were so many, right? And we
are even redesigning the process that I redesigned 10
years ago today. You always have to be a little unhappy
with where you are or you will fall behind; the biggest
competition is status quo.
I think back 10 years and nothing was automated-
HR was very, very transactional. I wanted to make a
statement about our hiring and onboarding process.
It was so ineffi cient: The process required more than
100 forms to hire ONE new employee! So I plastered
each one of the forms on the conference room wall.
Needless to say, it got people's attention. I wanted to
communicate that we really needed to change and
evolve. The key issue was not just about automating
processes. Because if you have a bad process and you
automate it, then it becomes a bad process on steroids.
So our goal was to re-engineer the entire processes.
Take, for example, job postings. Fast forward 10 years,
and we are no longer using job boards; right now it's all
HROT: With your shared services model, do you also rely
on external vendors? Or do you literally build it all?
JC: The big question has always been to build or to buy?
Can we do it as effectively as a vendor? So let's use
SkillSurvey as an example. This past year we hired 7,700plus
employees to the organization because we were
expanding. The idea that our recruiters would have to
call three references per hire in order to schedule time
for a reference check was ludicrous. And most of the
time, said references were not available! SkillSurvey is a
platform that allows us to do reference checks via email
and tabulates the recorded information on a numerical
level. It is so much more effi cient and effective-and I
couldn't build that. But we've also used the technology
to build something that doesn't exist on the market
today, which is a physician credentialing process.
From a shared services perspective, we're getting
into this management services organization (MSO)
business group. We now can sell our HR services to
other companies and businesses that we don't own.
For example, we can fulfi ll the service needs of say
a nursing home that doesn't necessarily need a fullblown
HR department. As we continue to grow as an
organization, it allows us to affi liate in a different way
than acquisition.
HROT: Your internal leadership program is strong: It's
trained close to 600 leaders; nearly 80 percent have
been promoted; and the overall retention rate is 95
percent. Tell us a little bit about the process and how
people respond to it.
JC: Today, every CEO is paying close attention to
JULY/AUGUST 2014
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HRO Today July/August 2014

Table of Contents for the Digital Edition of HRO Today July/August 2014

HRO Today July/August 2014 - 1
HRO Today July/August 2014 - 2
HRO Today July/August 2014 - 3
HRO Today July/August 2014 - 4
HRO Today July/August 2014 - 5
HRO Today July/August 2014 - 6
HRO Today July/August 2014 - 7
HRO Today July/August 2014 - 8
HRO Today July/August 2014 - 9
HRO Today July/August 2014 - 10
HRO Today July/August 2014 - 11
HRO Today July/August 2014 - 12
HRO Today July/August 2014 - 13
HRO Today July/August 2014 - 14
HRO Today July/August 2014 - 15
HRO Today July/August 2014 - 16
HRO Today July/August 2014 - 17
HRO Today July/August 2014 - 18
HRO Today July/August 2014 - 19
HRO Today July/August 2014 - 20
HRO Today July/August 2014 - 21
HRO Today July/August 2014 - 22
HRO Today July/August 2014 - 23
HRO Today July/August 2014 - 24
HRO Today July/August 2014 - 25
HRO Today July/August 2014 - 26
HRO Today July/August 2014 - 27
HRO Today July/August 2014 - 28
HRO Today July/August 2014 - 29
HRO Today July/August 2014 - 30
HRO Today July/August 2014 - 31
HRO Today July/August 2014 - 32
HRO Today July/August 2014 - 33
HRO Today July/August 2014 - 34
HRO Today July/August 2014 - 35
HRO Today July/August 2014 - 36
HRO Today July/August 2014 - 37
HRO Today July/August 2014 - 38
HRO Today July/August 2014 - 39
HRO Today July/August 2014 - 40
HRO Today July/August 2014 - 41
HRO Today July/August 2014 - 42
HRO Today July/August 2014 - 43
HRO Today July/August 2014 - 44
HRO Today July/August 2014 - 45
HRO Today July/August 2014 - 46
HRO Today July/August 2014 - 47
HRO Today July/August 2014 - 48
HRO Today July/August 2014 - 49
HRO Today July/August 2014 - 50
HRO Today July/August 2014 - 51
HRO Today July/August 2014 - 52
HRO Today July/August 2014 - 53
HRO Today July/August 2014 - 54
HRO Today July/August 2014 - 55
HRO Today July/August 2014 - 56
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HRO Today July/August 2014 - 58
HRO Today July/August 2014 - 59
HRO Today July/August 2014 - 60
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