HRO Today July/August 2015 - 10

Cover Story
For example, DiTondo says MGM wanted to be able to
offer a reward of a dinner for two at a resort property,
like the Mirage, instead of something generic like a gift
certificate. And Achievers could easily accommodate
that request-and encouraged it. The bottom line: For
a points-based system to work effectively, employees
want to have a wide-range of options for their rewards.
" A reward will fall flat if it isn't personal, timely, and
meaningful, " says Achievers' Mason. " Each company
culture is different and the rewards need to not only
reflect corporate culture, but also individual employee
needs. MGM has done a fantastic job of marrying their
culture with the individual rewards needs of their
employees. They learned from employee feedback that
dinners at their properties were a meaningful reward,
so we helped them include dinners in their reward
marketplace. "
Real-Time Results
MGM has seen strong adoption and participation rates
since its pilot launch at the end of May. Reports show
80 percent activation of the corporation population
within the first 30 days, and an average of one or two
recognitions per week per employee. " The good news
about that is we are seeing a broad touch instead of
specific areas using it, " says Jonathan Tuzman, manager
of corporate solutions at MGM Resorts International.
" There has to be at least one person who went above
and beyond that you can reward with points, " he
says. " And we're trying to get recognition to go viral
since managers have the ability to see someone else's
recognition. That simple act of doing the right thing then
becomes much larger. "
Mandalay Bay has a different type of workforce than
the corporate offices, with only 30 percent of employees
in front of a computer daily. HR understands they need
to approach engagement differently. " A challenge is
how do we engage them in the platform and use it on a
consistent basis, " says LaFlamme. Two current strategies:
The platform has anytime access via mobile devices and
there are kiosks throughout the resort that encourage
employees to engage.
Tuzman and LaFlamme have access to an array of reports
that provide layers of actionable information. " Achievers
does a great job setting up reports by leader and by
department, showing who has been engaged, who is
showing recognition, or not even logged in, " explains
LaFlamme. " We can have real-time conversations. It's
[10]
HRO TODAY MAGAZINE
| JULY/AUGUST 2015

HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
HRO Today July/August 2015 - 6
HRO Today July/August 2015 - 7
HRO Today July/August 2015 - 8
HRO Today July/August 2015 - 9
HRO Today July/August 2015 - 10
HRO Today July/August 2015 - 11
HRO Today July/August 2015 - 12
HRO Today July/August 2015 - 13
HRO Today July/August 2015 - 14
HRO Today July/August 2015 - 15
HRO Today July/August 2015 - 16
HRO Today July/August 2015 - 17
HRO Today July/August 2015 - 18
HRO Today July/August 2015 - 19
HRO Today July/August 2015 - 20
HRO Today July/August 2015 - 21
HRO Today July/August 2015 - 22
HRO Today July/August 2015 - 23
HRO Today July/August 2015 - 24
HRO Today July/August 2015 - 25
HRO Today July/August 2015 - 26
HRO Today July/August 2015 - 27
HRO Today July/August 2015 - 28
HRO Today July/August 2015 - 29
HRO Today July/August 2015 - 30
HRO Today July/August 2015 - 31
HRO Today July/August 2015 - 32
HRO Today July/August 2015 - 33
HRO Today July/August 2015 - 34
HRO Today July/August 2015 - 35
HRO Today July/August 2015 - 36
HRO Today July/August 2015 - 37
HRO Today July/August 2015 - 38
HRO Today July/August 2015 - 39
HRO Today July/August 2015 - 40
HRO Today July/August 2015 - 41
HRO Today July/August 2015 - 42
HRO Today July/August 2015 - 43
HRO Today July/August 2015 - 44
HRO Today July/August 2015 - 45
HRO Today July/August 2015 - 46
HRO Today July/August 2015 - 47
HRO Today July/August 2015 - 48
HRO Today July/August 2015 - 49
HRO Today July/August 2015 - 50
HRO Today July/August 2015 - 51
HRO Today July/August 2015 - 52
HRO Today July/August 2015 - 53
HRO Today July/August 2015 - 54
HRO Today July/August 2015 - 55
HRO Today July/August 2015 - 56
HRO Today July/August 2015 - 57
HRO Today July/August 2015 - 58
HRO Today July/August 2015 - 59
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