HRO Today July/August 2015 - 11

Cover Story
Recognition For MGM Resorts International
MGM takes great strives to create an incredible company culture-one that promotes sustainability, corporate
responsibility, and philanthropy. And their efforts have received recognition worth noting. Some accolades include:
* 2015 marks the tenth consecutive year MGM Resorts has been recognized for its diversity and inclusion initiative by
DiversityInc's annual survey.
* The company was honored by the U.S. Environmental Protection Agency for its outstanding efforts in food recovery.
* In 2014, MGM was named to Newsweek Magazine's Green Rankings.
* In 2014, PR News' honored MGM as a finalist for CSR Professional of the Year for their CSR Awards.
about engagement, not just recognition-so sitting
down and talking to those people and asking if they
know about the platform, what could we do differently. "
" Real-time analytics allow for managers to have insight
into employee trends and determine how to pivot their
strategy, " says Mason. " Automatic reporting based
on predetermined criteria allows managers to get a
clear picture of employee performance and how well
employees are aligned to business objectives. It allows
managers to see the smoke before the fire, opening up
the opportunity for a conversation with employees. "
MGM's new platform has already encouraged a case
for open dialogue over an employee concern. Tuzman
explains that a worker anonymously posted a comment
that questioned the drivers of the recognition initiative
and a vice president saw the feedback and provided
a thorough response. The line-level employee then
emailed the vice president directly to let them know
she appreciated the response and now had a broader
understanding of the initiative. " It's also a great
communication tools, " says Tuzman. " Beyond recognition,
this was a chance to engage directly with the employee. "
DiTondo says that before, this dissatisfaction would have
likely gone unnoticed or have led to built-up resentment.
" The only opportunity that we would have had to hear
that anonymous feedback was the annual employee
survey. And by then, its months old. "
Looking Ahead
While MGM is still in the infancy stages of the piloted
launch, the HR team already has its eyes on the future of
what this recognition platform can achieve.
" From a property perspective, one of things that we
are going to be looking at long term is does consistent
recognition and engagement drive better guest service
scores, " says LaFlamme.
Being in the services industry, employees interact with
guests and consumers more so than at a corporation.
LaFlamme says they are taking a closer look at the
service-profit chain and using a scorecard to correlate the
recognition ratio with the guest services survey.
There are also plans to measures how-and if-
recognition drives behaviors and engagement. The social
sharing aspect of the platform is already helping MGM
get a pulse on the employee population whereas before,
recognizing one employee infrequently didn't allow them
to reinforce the right attitudes and high level of work.
" For the first time, we have the ability to engage and
recognize people for the behaviors we want on a
consistent basis, " says LaFlamme. " If we have better
engaged employees, the end hope would be that they
deliver better guest service and get a better business
result because of it. "
And better business results are often driven by an
engaged company culture. " We are looking at Achievers
more as a culture platform, " says DiTondo. " Recognition
is one part of our culture. We have a strong corporate
social responsibility program that emphasizes being
green, sustainability, philanthropy, and volunteerism.
When we were vetting, we wanted someone that was
more than points based and could support our culture. "
JULY/AUGUST 2015
| www.hrotoday.com
[11]
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HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
HRO Today July/August 2015 - 6
HRO Today July/August 2015 - 7
HRO Today July/August 2015 - 8
HRO Today July/August 2015 - 9
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HRO Today July/August 2015 - 11
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