HRO Today July/August 2015 - 12

2015 Baker's Dozen: Recognition
2015 Baker's Dozen Customer
Satisfaction Ratings: Recognition
By The Editors
HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are
not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we
distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to
send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a
statistically signifi cant sample. For this survey, we required 13 responses from 8 companies, and we received feedback
from more than 300 verifi ed customers.
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes,
and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we
calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The
numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative
differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available we do vouch for its statistical
validity. We hope this ranking provides you some insight into your next recognition provider.
1. Madison Performance Group
Website: www.madisonpg.com
As a global leader in social recognition, Madison's
business approach encompasses the totality of a
company's performance drivers and focuses on the
individuals responsible for ultimate success: employees,
sales, and channel partners.
Madison harnesses its groundbreaking, highly
confi gurable, cloud-based social recognition technology
and leverages scientifi c principles and fi ndings to
guide desirable change of human behavior and elevate
performance.
Our performance and sales boosting methods coupled
with powerful analytics and innovative solutions
give management the power to purposefully engage
an audience; measurably identify leadership traits;
effectively motivate tangible potential; and incent
individuals. Applying scientifi c principle to performance
and behavior, our offerings help clients do more by
encouraging their audiences to be more.
Transforming cultures within some of the world's most
recognizable brands, Madison provides clients with the
competitive advantage required to succeed in today's
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HRO TODAY MAGAZINE
| JULY/AUGUST 2015
ever-changing business environment.
Services:
* Employee reward and recognition programs
* Sales incentive contests
* Employee engagement initiatives
* Incentive group travel
* Individual travel rewards
* Wellness offerings
* Service anniversary programs
* Program design and development
* Website/platform creation
* Communications planning and execution
* Global rewards fulfi llment
* Program management
* Customer service
* Reporting, tracking, and analytics
Most important metrics:
* Program specifi c performance indicators
* Improved employee engagement scores
* Incremental revenue gains
* Participant satisfaction levels
* Customer satisfaction levels
* Return on investment (ROI)
http://www.madisonpg.com

HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
HRO Today July/August 2015 - 6
HRO Today July/August 2015 - 7
HRO Today July/August 2015 - 8
HRO Today July/August 2015 - 9
HRO Today July/August 2015 - 10
HRO Today July/August 2015 - 11
HRO Today July/August 2015 - 12
HRO Today July/August 2015 - 13
HRO Today July/August 2015 - 14
HRO Today July/August 2015 - 15
HRO Today July/August 2015 - 16
HRO Today July/August 2015 - 17
HRO Today July/August 2015 - 18
HRO Today July/August 2015 - 19
HRO Today July/August 2015 - 20
HRO Today July/August 2015 - 21
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HRO Today July/August 2015 - 23
HRO Today July/August 2015 - 24
HRO Today July/August 2015 - 25
HRO Today July/August 2015 - 26
HRO Today July/August 2015 - 27
HRO Today July/August 2015 - 28
HRO Today July/August 2015 - 29
HRO Today July/August 2015 - 30
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