HRO Today July/August 2015 - 16

2015 Baker's Dozen: Recognition
4. Rideau Recognition Solutions
Website: www.rideau.com
Rideau helps clients build positive relationships with
employees that enhance corporate culture and improves
business.
Services:
* Recognition and rewards solutions
* Non-monetary social recognition
* Career service recognition
* Customer loyalty
* Sales and service incentives
* Instant recognition
* Concierge and lifestyle management
* Health, wellness, and safety
* Recognition-based cash award management
Most important metrics:
* Program usage rates
* Reward redemption rates
* Recipient program satisfaction levels
* Administrator satisfaction levels
* Various program metrics including: website uptime
(including scheduled and unscheduled maintenance);
speed to answer phone calls; telephone call
abandonment rate; customer email response time;
award delivery (timely deliveries); shipping accuracy;
and quality control (returns)
5. BI WORLDWIDE
Website: www.biworldwide.com
BI WORLDWIDE is a global engagement agency that
uses the latest technology and behavioral economics
theories to develop solutions that produce measurable
results for our clients. We drive and sustain engagement
for our clients' employees, channel partners, and
customers.
Services:
Employee engagement:
* Employee rewards and recognition
* Length of service awards
* Employee training
* Safety and wellness programs
* Employee meetings
Sales and channel effectiveness:
* Sales incentives, recognition, and rewards
* Sales training
* Business meetings
* New product launches
* Interactive promotions
* Research, analytics, and business intelligence
Customer engagement:
* Database marketing
* Experiential marketing
* Loyalty marketing
* Interactive media and promotions
* Branded merchandise
* Partnership marketing
Most important metrics:
* Employee satisfaction, engagement, turnover, safety,
wellness
* Overall sales, sales margin, ROI, sales force
engagement
* Customer satisfaction, loyalty/retention
[16]
HRO TODAY MAGAZINE
| JULY/AUGUST 2015
http://www.rideau.com http://www.biworldwide.com

HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
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HRO Today July/August 2015 - 4
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