HRO Today July/August 2015 - 22

2015 Baker's Dozen: Recognition
12. Michael C. Fina
Website: www.mcfrecognition.com
Michael C. Fina is a leading provider of global employee
recognition and incentive programs that not only align
with core values and business goals, but also inspire
people to do great things. With a focus on personal
service, the company's recognition and incentive
programs help organizations develop more inspired
relationships with their employees. Headquartered in
New York since 1935, Michael C. Fina is family-owned
and operated and certified by the Women's Business
Enterprise National Council.
Services:
* Achievement-based recognition
* Milestone recognition celebrating service anniversary
and retirement
* Social recognition
* Peer-to-peer/manager-to-peer recognition
* Sales incentives
* On-the-spot recognition
* Wellness incentives
* Safety recognition
Most important metrics:
* Employee engagement
* Employee retention
* Patient satisfaction
* HCAHPS
13. Rymax Marketing Services, Inc.
Website: www.rymaxinc.com
Rymax Marketing Services is the leading full-service
loyalty program provider in the incentive industry.
Our custom-designed programs and industry leading
brand relationships engage millions annually through
proven merchandise segmentation strategies that drive
ROI and increase engagement. Additionally, R-S.I.T.E
(Rymax's Strategic Interactive Themed Events), create
an impactful experience that makes a long-lasting
impression. All the program elements are in-house,
from ordering and fulfillment to customer service and
proprietary IT solutions.
Services:
* Customer loyalty programs
* Employee recognition and reward programs
* Player loyalty programs
* Reward events - R-S.I.T.E (Rymax's Strategic Interactive
Themed Events)
* Corporate gifting
* Fulfillment
* Customer service
* IT solutions
Most important metrics:
* On time shipping
* Item tracking
* Best in channel pricing on exclusive brands
* Updating product selections to match current trends
* Program feedback surveys
* Program fill rates
* Service levels
[22]
HRO TODAY MAGAZINE
| JULY/AUGUST 2015
http://www.mcfrecognition.com http://www.rymaxinc.com

HRO Today July/August 2015

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