HRO Today July/August 2015 - 48

Tech Perspective
On Point
Today's online reference checking tools are adding more value to
the hiring process than ever before.
By Debbie Bolla
One of the true values of HR technology is when a solution
can transform a once tedious practice into an efficient,
automated one that actually benefits the hiring process.
Online reference checking solutions have been lauded
for doing just that-no more phone tag or unanswered
emails for hiring managers. They provide a simple way to
gain the information organizations need about potential
candidates. And since the technology has been on the
market for a few years, it's hitting a maturity level where
it's adding even more strategic levels of value to HR.
" Today's online reference checking helps drive business
results, " says Greg Moran, CEO of employee assessment
and screening technology provider Chequed. " Automating
the reference checking process alone is helpful by
saving time. But that is a small part of its ROI [return on
investment]. The real ROI is around quality of hire. "
[48]
HRO TODAY MAGAZINE
| JULY/AUGUST 2015
So how are online reference checks delivering improved
quality of hires? One way, says Moran, is by allowing users
to customize reference questions to specific competencies
and abilities. " Questions before were very generic, but
now they are custom to each job role, " he says. " They
are really focused on core attributes. They can ask the
reference to evaluate specific situations, like how a
candidate uses communication skills. It can go to a very
granular, job-specific level. "
Questions can also speak to an increasingly popular
consideration when hiring-cultural fit. " Assessments
can show the critical attributes required to succeed in
role, " says Moran. And these assessments are based on
behavioral science. This way, says Moran, there is no
right or wrong answer-just candid feedback that hiring
managers can actually use to make their decisions on
a more granular level. " The more you can understand

HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
HRO Today July/August 2015 - 6
HRO Today July/August 2015 - 7
HRO Today July/August 2015 - 8
HRO Today July/August 2015 - 9
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HRO Today July/August 2015 - 21
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