HRO Today July/August 2015 - 49

Tech Perspective
Case Study: Gate Gourmet
Gate Gourmet is an independent provider of airline catering services with 13,000 North American employees. High
recruitment volumes were causing reference checking headaches. " We have a very high volume of recruiting with
at least 125-130 open requisitions on a regular basis across North America, " says Lisa Johnson, former director of
recruiting, North America for Gate Gourmet. " And, with six recruiters and no IT assistance, reference checking was
becoming a cumbersome challenge. We needed help. "
Here is what the organization achieved working with Chequed's platform:
* Recruiters saved between five and six hours per week
* Reference completion rate: 85 percent
* 24 reference opt-in to talent pipeline
* Online reference checks added critical data for better hiring decisions
Source: Chequed
Cultural fit assessments
are based on behavioral
science so there is no
right or wrong answer-
just candid feedback that
hiring managers can use
to make decisions.
a candidate's unique role and fit in your organization
becomes critical information to hiring and developing this
person. "
SkillSurvey President and CEO Ray Bixler says that some
organizations are leveraging reference checking earlier
in the hiring process. They are then using that feedback
to develop interview questions that can gain further
insight into both a candidate's qualities and weaknesses.
For example, a reference may inform a specific skill that
a candidate needs improvement on, and the way they
react to being questioned about it is very telling for hiring
managers, says Bixler. " This leads to healthy conversations.
Quality of hiring decisions are elevated when using this
technology. "
Information from the reference check report can also
improve time to productivity. After candidates are hired,
Bixler says that hiring managers can continue to review
information gleaned from the report to make informed
decisions. They can ensure new hires have tasks that play
to their strengths, and more importantly, get early training
in areas that need improvement.
Like other HR tech applications, online reference checking
solutions are now mobile enabled-and well accepted.
Moran reports that Chequed has a 20 to 30 percent
completion rate on mobile devices-up from 8 percent
last year. " If this growth rate continues, it will be 100
percent in two years, " he says. Bixler reports a 30 to 50
percent completion rate on mobile devices. This type of
task and technology is certainly well suited to the anytime,
anywhere access that mobile devices provide.
What's next? Both Moran and Bixler agree that reference
checking technology will continue to focus on the
candidate experience. With competitive labor conditions,
candidates are looking for a seamless process with access
to reports and completion rates in real-time.
Bixler also says that the technology will continue to gather
critical data on candidates-and the use and analyzing
of that data is key. " The data we collect can help identify
top performers and make sure companies have the best
information about the individual and their roles. "
JULY/AUGUST 2015
| www.hrotoday.com
[49]
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HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
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HRO Today July/August 2015 - 7
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