HRO Today July/August 2015 - 5

Editor's Note
CEO: Elliot H. Clark
Elliot.Clark@SharedXpertise.com
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Editor-in-Chief: Debbie Bolla
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As I worked on this month's cover story, Going All In (see page 8), I found
it interesting that this was the second time we were covering the HR story
of a gaming and hospitality institute. In our October 2015 cover story, the
CHRO of Mohegan Sun, Kawel LauBach, shared insight into his human
capital approach. His leadership drives a 94 percent employee satisfaction
rate among 13,000 employees enterprise-wide. The resort also experiences
the same high rate among guest sentiment.
About HRO Today magazine
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Debbie Bolla
Editor-in-Chief
JULY/AUGUST 2015
| www.hrotoday.com
[5]
MGM Resorts International is also examining how employee engagement
can drive guest services satisfaction. At the center of their approach is a
new technology-driven recognition platform. With a previous in-house
solution that varied among its multiple properties that support 60,000
employees, MGM wanted to align the way they recognize employees to its
culture of sustainability, philanthropy, and corporate responsibility.
" As we were looking at creating one company culture and one philosophy
around engagement, recognition was something we had to do more
consistently across the company, " explains Michelle DiTondo, MGM Resorts
International's senior vice president of human resources.
The details of how the organization achieved an 80 percent activation rate
within the first month of launching an Achievers peer-to-peer and pointsbased
recognition platform are revealed in the piece. MGM also dives
deeper into its long-term goals for the HR initiative.
" From a property perspective, one of things that we are going to be
looking at long term is does consistent recognition and engagement drive
better guest service scores, " says Nicole LaFlamme, director of HR initiatives
for Mandalay Bay.
MGM is betting that enhancing their already engaged culture further by
recognizing its employees for exemplary work will increase the likelihood
of superior guest treatment. And happier guests will likely lead to an
increased bottom line.
It should be noted that both Michelle DiTondo and Kawel LauBach have
been honored with our CHRO of the Year awards for their compelling work
in HR.
Maybe it's time for your organization to go all in.
Big Wins
http://www.HROToday.com http://www.hrotoday.com

HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
HRO Today July/August 2015 - 6
HRO Today July/August 2015 - 7
HRO Today July/August 2015 - 8
HRO Today July/August 2015 - 9
HRO Today July/August 2015 - 10
HRO Today July/August 2015 - 11
HRO Today July/August 2015 - 12
HRO Today July/August 2015 - 13
HRO Today July/August 2015 - 14
HRO Today July/August 2015 - 15
HRO Today July/August 2015 - 16
HRO Today July/August 2015 - 17
HRO Today July/August 2015 - 18
HRO Today July/August 2015 - 19
HRO Today July/August 2015 - 20
HRO Today July/August 2015 - 21
HRO Today July/August 2015 - 22
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HRO Today July/August 2015 - 25
HRO Today July/August 2015 - 26
HRO Today July/August 2015 - 27
HRO Today July/August 2015 - 28
HRO Today July/August 2015 - 29
HRO Today July/August 2015 - 30
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