HRO Today July/August 2015 - 8

Cover Story
Going All In
MGM bets its recognition program on a
tech-driven approach-and is winning.
By Debbie Bolla
In the high stakes business of gaming and hospitality,
for MGM Resorts International, one gamble that isn't
worth the risk is its workforce. The multi-resort empire
understands that in the highly competitive guest services
industry, an organization is only as successful as its
employees: They are the ones delivering the customer
experience. With this knowledge in hand, MGM was
implementing recognition initiatives across its multiple
properties to honor its employees for exemplary work. But
not without its challenges: Each resort had its own budget
and approach-some were using employee-of-the-month
awards, others delivering on-the-spot rewards. This
inconsistency was preventing recognition from making
the biggest possible impact on employee engagement,
retention, and productivity. It was time for a change.
[8]
HRO TODAY MAGAZINE
| JULY/AUGUST 2015
From left: Rob Horgan (Director Executive Leadership Devl.); Nina Queen
(Consultant Learning); Michael Kehoe (Achievers); Chris Henry (VP Talent/Org
Devl.); Michelle DiTondo (SVP HR); Amy Pourciau (Director Leadership Devl.);
Kristen Brancaccio (Achievers); Jonathan Tuzman (Manager Strategy); Bob
Napierala (VP HR Mandalay); Vickie Kolias (Director Learning Devl./Design);
and Diana Asghedom (Director Employee Engagement/Devl.).
" As we were looking at creating one company culture
and one philosophy around engagement, recognition
was something we had to do more consistently across
the company, " explains Michelle DiTondo, MGM Resorts
International's senior vice president of human resources.
" We had an inability to track recognition across all the
properties to know the effectiveness of the tools that we
were using. "
MGM was also lacking transparency around program
compliance and budgets. Rather than create another inhouse
process, MGM sought a partner that could provide
a platform that would enable them to align recognition
initiatives to their business mission and vision as well as
deliver reporting tools to track employee use and ROI.

HRO Today July/August 2015

Table of Contents for the Digital Edition of HRO Today July/August 2015

HRO Today July/August 2015 - 1
HRO Today July/August 2015 - 2
HRO Today July/August 2015 - 3
HRO Today July/August 2015 - 4
HRO Today July/August 2015 - 5
HRO Today July/August 2015 - 6
HRO Today July/August 2015 - 7
HRO Today July/August 2015 - 8
HRO Today July/August 2015 - 9
HRO Today July/August 2015 - 10
HRO Today July/August 2015 - 11
HRO Today July/August 2015 - 12
HRO Today July/August 2015 - 13
HRO Today July/August 2015 - 14
HRO Today July/August 2015 - 15
HRO Today July/August 2015 - 16
HRO Today July/August 2015 - 17
HRO Today July/August 2015 - 18
HRO Today July/August 2015 - 19
HRO Today July/August 2015 - 20
HRO Today July/August 2015 - 21
HRO Today July/August 2015 - 22
HRO Today July/August 2015 - 23
HRO Today July/August 2015 - 24
HRO Today July/August 2015 - 25
HRO Today July/August 2015 - 26
HRO Today July/August 2015 - 27
HRO Today July/August 2015 - 28
HRO Today July/August 2015 - 29
HRO Today July/August 2015 - 30
HRO Today July/August 2015 - 31
HRO Today July/August 2015 - 32
HRO Today July/August 2015 - 33
HRO Today July/August 2015 - 34
HRO Today July/August 2015 - 35
HRO Today July/August 2015 - 36
HRO Today July/August 2015 - 37
HRO Today July/August 2015 - 38
HRO Today July/August 2015 - 39
HRO Today July/August 2015 - 40
HRO Today July/August 2015 - 41
HRO Today July/August 2015 - 42
HRO Today July/August 2015 - 43
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HRO Today July/August 2015 - 45
HRO Today July/August 2015 - 46
HRO Today July/August 2015 - 47
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HRO Today July/August 2015 - 49
HRO Today July/August 2015 - 50
HRO Today July/August 2015 - 51
HRO Today July/August 2015 - 52
HRO Today July/August 2015 - 53
HRO Today July/August 2015 - 54
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HRO Today July/August 2015 - 57
HRO Today July/August 2015 - 58
HRO Today July/August 2015 - 59
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