HRO Today July/August 2017 - 13
Cover Story
Since the program launched, there have been
57,000
20,000
award redemptions.
strategy and culture.
When it came to designing an effective program in this
case, the third time was the charm. The new iteration
of Step It Up is a recognition program that is hitting
on all cylinders. Through a partnership with Achievers,
Horizon Blue Cross Blue Shield of New Jersey empowers
employees through recognition in several ways. The
points-based program allows employees to select their
own rewards, from the most highly sought-after prizes
such as iPads and headphones to lavish trips to Paris.
And at the heart of the new approach is an online
newsfeed, similar to Facebook, on which employees
do the recognizing by acknowledging the good work
of their peers. " Everyday Recognitions " fall into
several categories, including bright idea, continuous
improvements, problem solving, teamwork, and
everyday leadership.
" Employees love that they can give everyday recognition
to others, " Crea says. " That one little thank you can
grow exponentially. "
The recognition can extend beyond a single statement
because the platform allows managers to " boost " the
recognition and reward it by awarding points from their
pool. Other team members can also " like " the statement
or add personal comments. Email notifications come in
as soon as feedback is posted, giving employees realtime
feedback. Since the program's inception in 2014,
there have been 57,000 peer-to-peer recognitions. This
overwhelming response demonstrates the value of
social recognition: an approach that's really showing its
muscle in the industry.
" In the last quarter, 58 percent of the recognitions
across all of our customers' platforms were social
recognitions, " says David Brennan, general manager
for Achievers. " It's peers acknowledging hard work and
efforts. This creates a culture of people recognizing
each other. "
Calling Out Core Values
Leadership at Horizon Blue Cross Blue Shield of New
Jersey is also very much on board with the Step It
Up program, and support started on day one. When
it was launched, the CEO and executive members
communicated the value of program via videos and
other tools, which drove an 82 percent adoption rate
JULY/AUGUST 2017
| www.hrotoday.com
[13]
peer-to-peer recognitions and
http://www.hrotoday.com
HRO Today July/August 2017
Table of Contents for the Digital Edition of HRO Today July/August 2017
HRO Today July/August 2017 - 1
HRO Today July/August 2017 - 2
HRO Today July/August 2017 - 3
HRO Today July/August 2017 - 4
HRO Today July/August 2017 - 5
HRO Today July/August 2017 - 6
HRO Today July/August 2017 - 7
HRO Today July/August 2017 - 8
HRO Today July/August 2017 - 9
HRO Today July/August 2017 - 10
HRO Today July/August 2017 - 11
HRO Today July/August 2017 - 12
HRO Today July/August 2017 - 13
HRO Today July/August 2017 - 14
HRO Today July/August 2017 - 15
HRO Today July/August 2017 - 16
HRO Today July/August 2017 - 17
HRO Today July/August 2017 - 18
HRO Today July/August 2017 - 19
HRO Today July/August 2017 - 20
HRO Today July/August 2017 - 21
HRO Today July/August 2017 - 22
HRO Today July/August 2017 - 23
HRO Today July/August 2017 - 24
HRO Today July/August 2017 - 25
HRO Today July/August 2017 - 26
HRO Today July/August 2017 - 27
HRO Today July/August 2017 - 28
HRO Today July/August 2017 - 29
HRO Today July/August 2017 - 30
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HRO Today July/August 2017 - 67
HRO Today July/August 2017 - 68
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