HRO Today July/August 2017 - 4

Editor's Note
CEO: Elliot H. Clark
Elliot.Clark@SharedXpertise.com
Recognition for the Win
" What we need to accomplish as an organization is a challenge, and we
know we have to do that through our employees. "
This is what Marie Crea, director of HR for Horizon Blue Cross Blue Shield of
New Jersey, told me when we were discussing some of the drivers behind
implementing their highly successful recognition program, " Step It Up. "
Crea clearly has a solid understanding of the impact employees have on
an organization's bottom line and the impact that recognition has on the
workforce. Research from Globoforce shows that 86 percent of employees
feel recognition programs make them happier at work and 85 percent more
satisfied with their jobs. Happy employees mean happy customers.
There are two keys to Horizon's Step It Up program, which is delivered
through the Achievers platform. One is its social aspect that allows peers
to recognize other peers based on different tenants, including teamwork,
problem solving, and everyday leadership. Crea admits even she finds it
" thrilling " to be called out on the online platform for doing great work.
That feeling escalates as other colleagues " like " and comment on the
achievement.
Step It Up also allows managers to link their recognitions to company core
values. Aligning acknowledgments to desired outcomes helps to encourage
others to repeat those behaviors. In fact, Globoforce and SHRM research
shows that 88 percent of respondents feel corporate values are reinforced
when employee recognition is connected to them, and 87 percent feel it
increases employee happiness. Learn more about the program-and its
results-on page 12.
How about tying recognition to company purpose-does that have an
impact? Making the Connection argues it does, especially when the largest
generation in the workforce, Millennials, strives to have purpose-driven
lives. The story on page 32 offers specific ways organizations can link
categories of purpose to recognition.
HRO Today recognizes how strategic recognition efforts impact
engagement, productivity, retention, and more. That is why we plan on
covering it in each of our 10 issues in 2018. Yes, I said, 2018! We've already
finalized our editorial calendar for next year, and you can expect to learn
how to build employee ambassadors through recognition and how to
leverage it in internal mobility decisions. Find out
more at HROToday.com.
Debbie Bolla
Editorial Director
[4]
HRO TODAY MAGAZINE
| JULY/AUGUST 2017
Editorial Director & Editor-in-Chief:
Debbie Bolla
Debbie.Bolla@SharedXpertise.com
Managing Publisher: Gale Tedeschi
Gale.Tedeschi@SharedXpertise.com
Publisher: Bill MacRae
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Vice President of Research: Larry Basinait
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Associate Editor: Christa Elliott
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HRO Today July/August 2017

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