HRO Today July/August 2017 - 54

HRO Today Forum
as ways to improve performance through manager
interventions. This allows companies that previously
relied on rewards to tailor their recognition programs
to fit the specific needs of their employees and the
strengths of their managers.
Rideau's recognition-quantifying platform was
developed in two phases. " In phase one, we
established causality-we knew that it was
recognition that was driving performance and not
the other way around, " Hart says. " In phase two,
we established correlations, and we found that the
amount of recognition that a manager would provide
to his team was correlated to the company's KPIs,
i.e. turnover, engagement, productivity, customer
satisfaction, etc. We proved without a doubt that
managers who got recognition right had betterperforming
teams. "
But how does Vistance apply this information in a
practical way that actually improves performance?
Hart says the key is the Vistance RQ score.
" All managers get an RQ score that allows them to
see how they rank against all other managers in the
organization, " he explains. " We then suggest that
they can improve their RQ score by taking an online
skills assessment that basically tells us what their
strengths and weaknesses are in managing people.
Then, we prescriptively serve online educational
modules that are geared towards the specific things
they need to become better people managers and to
draw out the best in others. "
These learning modules address five key dimensions
of recognition:
* Recognition talking
* Appreciative listening
* Acknowledging intent
* Praiseworthy actions
* Rewarding giving
A manager's improvement is assessed through
changes in their RQ score, which takes into
account both their performance on Vistance
online assessments and direct input from company
employees.
According to Hart, the key to improving recognition
results is focusing resources on the education of
managers.
[54]
HRO TODAY MAGAZINE
| JULY/AUGUST 2017
Vistance takes an
analytical approach
to recognition
that measures the
relationship between
recognition and
key indicators of
performance in
order to improve
the effectivness of
programs.
" What we need are leaders-managers [who] are
going to create 'employee patriots' who will stick with
you through good times and bad, who will be more
resilient, more tolerant, and more engaged, " he says.
" That only comes through inspired leadership. I think
companies could stop spending money on rewards
and invest in education for managers and have much
higher engagement scores, higher levels of customer
satisfaction, and higher productivity. We've proven
this, and that's what Vistance is all about. "
The use of Vistance has been shown to improve

HRO Today July/August 2017

Table of Contents for the Digital Edition of HRO Today July/August 2017

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