HRO Today June 2015 - 10

Cover Story
In an environment where team members say they feel
more like family than employees, an organization
is bound to face success. Add to the fact that the
company's in a customer-facing industry where service
is a key differentiator and accolades like employer of
choice start rolling in. Kawel LauBach has created an
incredible workforce culture where employees are
altruistic, efficient, productive, and actually enjoy
coming to work.
" Mohegan Sun HR is the silent engine that has created
the strategic advantage we currently have above our
competitors, " he says. " In the gaming and hospitality
industry, offerings can arguably be considered
comparable, however the great differentiator is service. "
Under LauBach's leadership, customer service and
human resources are strategically managed under the
same umbrella, which drives a strong, intertwined
relationship between the two.
" We have primarily been able to develop a world-class
experience for our employees who reciprocate this
experience by providing a world-class experience to our
guests, " he says.
LauBach has a unique approach to hiring: He believes
that skills can be taught, but attitude is innate. To drive
employee loyalty and productivity, LauBach is a big
believer in rewards and incentives, and having an unique
organizational culture that retains top performers. And
it works: 94 percent of all team members state that
they enjoy their job at Mohegan Sun, according to the
organization's annual survey.
The future of HR is wide open, says LauBach. " Human
resources can revolutionize modern business by being
the catalyst to change. We are just scratching the
surface of engagement and truly beginning to see the
positive impact that a creative and empowering culture
has upon day-to-day business, " he explains. " As human
resources professionals, we must innovate and question
the long conscripted, antiquated and dogma-driven
methods that hinder not drive productivity. "
Candace Osunsade (right)
[10]
HRO TODAY MAGAZINE
|
JUNE 2015
Through Candace Osunsade's voice and leadership, HR
has transformed into a strategic business partner with
a seat at the executive table at National Aquarium.
Osunsade's approach has created organizational
alignment between all levels of leadership, creating
efficiency and innovation.
" Human resources at the National Aquarium has
evolved from being an administrative office focused on
payroll, benefits, and policy enforcement to a strategic
partner at every level, " says Osunsade. " Our impact
is far-reaching, having played key roles in several of
the most successful programs and enhancements. The
HR team has, through strategic change management
and dynamic relationship building, ensured a better
understanding of the role that decisions around our
greatest asset-our employees-play in creating and
sustaining organizational performance and competitive
advantage. "
She redeveloped existing processes and created
structure that addressed and eliminated deficiencies.
Soon adopting best practices became next practices,
including strategic workforce planning, virtual wellness
programs, nine-box succession planning, and goalsbased
merit and bonuses.
What's coming next? " When properly placed, staffed,

HRO Today June 2015

Table of Contents for the Digital Edition of HRO Today June 2015

HRO Today June 2015 - 1
HRO Today June 2015 - 2
HRO Today June 2015 - 3
HRO Today June 2015 - 4
HRO Today June 2015 - 5
HRO Today June 2015 - 6
HRO Today June 2015 - 7
HRO Today June 2015 - 8
HRO Today June 2015 - 9
HRO Today June 2015 - 10
HRO Today June 2015 - 11
HRO Today June 2015 - 12
HRO Today June 2015 - 13
HRO Today June 2015 - 14
HRO Today June 2015 - 15
HRO Today June 2015 - 16
HRO Today June 2015 - 17
HRO Today June 2015 - 18
HRO Today June 2015 - 19
HRO Today June 2015 - 20
HRO Today June 2015 - 21
HRO Today June 2015 - 22
HRO Today June 2015 - 23
HRO Today June 2015 - 24
HRO Today June 2015 - 25
HRO Today June 2015 - 26
HRO Today June 2015 - 27
HRO Today June 2015 - 28
HRO Today June 2015 - 29
HRO Today June 2015 - 30
HRO Today June 2015 - 31
HRO Today June 2015 - 32
HRO Today June 2015 - 33
HRO Today June 2015 - 34
HRO Today June 2015 - 35
HRO Today June 2015 - 36
HRO Today June 2015 - 37
HRO Today June 2015 - 38
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HRO Today June 2015 - 43
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HRO Today June 2015 - 46
HRO Today June 2015 - 47
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HRO Today June 2015 - 49
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