HRO Today June 2015 - 44

HR Exclusive
is our Women's ERG and we even have a Predictive
Analytics ERG!
* Level 3 Cares. In 2012, we formally established our
corporate social responsibility program, Level 3 Cares.
The program focuses on three main pillars: education,
the environment, and serving the underprivileged in our
communities. Within Level 3 Cares, specific programming
includes Level 3 volunteers, Level 3 gives, environmental
sustainability, disaster relief programs, and our
community leadership program. Level 3 volunteers
is our way of supporting and encouraging employees
who choose to actively volunteer and give back to their
communities. It offers our employees at least eight
hours per year of paid volunteer time to dedicate to
whatever cause is important to them. It's even more
powerful when our employees participate in team
volunteer opportunities. There's more we can do when
we volunteer in numbers and it's also great for team
building.We have tracked well over 10,000 volunteer
hours in 2014 alone.
The change in our culture has been significant. According
to our internal surveys, employees are more engaged,
they are referring people to work at Level 3, and they
have longer tenures that weave across the business. Our
customers are noticing the shift in employee attitude.
Level 3 is being recognized externally as well.
Unbeknownst to us, we were recently named to Forbes
America's Best Employers List. This was totally employee
driven.
Of course, we have plenty of room to improve but we
celebrate how far we have come.
What are the challenges for the team going forward?
Pang: The opportunities are endless and the team
wants to say yes to everything! For example, in May, we
sponsored a Take Your Kids to Work day with more than
300 kids at our Broomfield, Colorado campus, 80 at our
Littleton, Colorado location, and numerous programs
in our offices around the globe. We also celebrated
Earth Day to support our commitment to being an
environmentally conscience company. Then we hosted a
week-long company celebration of diversity and inclusion
around the world. A highlight for me was hosting Judy
[44]
HRO TODAY MAGAZINE
| JUNE 2015
Shepard for an in-person speaking event. My team is
energetic and hungry to do more so we can continue to
make a difference. However, I caution the team to be
careful to not take too much on. We still need to perform
our core functions and keep the lights on. The business
still needs to perform.
How has your non-HR experience influenced your approach
or your team's approach?
Pang: Being closely aligned to the business and being
able to translate the strategic rationale for decisions to
my team, helps us problem solve in a way that achieves
the best results for the business. I can't emphasize
enough the importance of the HR organization-it is
so important for the function to truly understand what
is driving Level 3's external customers. We must know
the economic and political challenges as well as industry
trends that are driving our customers. We need to know
how the organization makes money. We need to know
the intrinsic motivators so that the team understands why
the organization does what it does rather than passing
judgment.
It is important to have an empathetic perspective about
the customer. We need to truly understand the business
strategy-and not just the short term and long term-
but the operating and financial plans. As I say all of this,
I'm exhausted: The HR team has to understand so much.
However, at the end of the day, context really matters
and it helps our team be effective in helping the business
execute successfully.
You credit your team for a lot of the success. How integral
is having a good team to a company's success?
Pang: It is all about hiring and empowering good people.
I trust my team to do their job and develop ideas that will
continue to build our culture and help our business grow.
This allows me time to think about what we are doing as
a company and where we're going. It allows me time to
think about how we build great leaders who will lead us
into the future.
Kim Shanahan is president/CEO of accelHRate and can be reached
at kim.shanahan@accelhrate.com.

HRO Today June 2015

Table of Contents for the Digital Edition of HRO Today June 2015

HRO Today June 2015 - 1
HRO Today June 2015 - 2
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HRO Today June 2015 - 5
HRO Today June 2015 - 6
HRO Today June 2015 - 7
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