HRO Today March 2016 - 10

2016 Baker's Dozen: Relocation
2016 Baker's Dozen Customer
Satisfaction Ratings: Relocation
Top providers in relocation services ranked based on customer satisfaction surveys
By the Editors
HRO Today's Baker's Dozen rankings are based solely on
feedback from buyers of the rated services. The ratings
are not based on the opinion of the HRO Today staff. We
collect feedback annually through an online survey, which
we distribute both directly to buyers through our own
mailing lists and indirectly by sending service providers
the link to send to their clients.
Once collected, response data are loaded into the HRO
Today database for analysis to score each provider that
has a statistically significant sample. For this survey, we
required 10 responses from seven companies, and we
received feedback from more than 200 verified customers.
In order to determine an overall ranking, we analyze
1. Graebel Relocation Services Worldwide
Website: www.graebel.com
On six continents, the mobility industry-experienced people at
Graebel Relocation collaborate to deliver tailor-made, exceptional
relocation experiences for clients and assignees. Comprehensive
program and policy consultations, seamless transition and
implementation, informative business reviews, superior technology
to the ability to anticipate then rapidly adjust to unique situations
Services:
* Program, policy consultation, analysis,
benchmarking
* Program design, transition,
implementation
* Client business reviews, supply chain
performance
* Best-practice recommendations
* Mergers and acquisition planning,
integration
* Lump sum program development,
management
* Group move consultation, policy
development, pre-move meetings,
administration all services
[10]
HRO TODAY MAGAZINE | MARCH 2016
results across three subcategories: service breadth, deal
sizes, and quality. Using a predetermined algorithm that
weighs questions and categories based on importance,
we calculate scores in all three subcategories as well as
an overall score. The rankings are based on those scores.
The numbers presented in the tables represent those
calculated scores. We include them to demonstrate the
relative differences among the ranked service providers.
While we do not claim that our methodology is the only
viable ratings program available, we do vouch for its
statistical validity.
We hope this ranking provides you some insight into your
next relocation process.
are a few reasons why leading Global 100 and Fortune 500 firms
are longtime clients.
Graebel Relocation is a customer-first global company. As a
privately-held organization Graebel invests in its people and
technology to ensure optimal performance and superior results for
its customers.
* Global Executive Concierge™ program
* Real-time and ad hoc online reports
* Mobile application relocation-specific
tools, resources
* Dedicated in-region team, communication
* Relocation policy summits, round-tables,
forums, social events, workshops
* Research, market intelligence reports
* Real estate
* Pre- & Ongoing Assignment Management
* Financial management
Most important metrics:
Expert, proactive consultative service;
Quality of experience for client, assignees
worldwide; Best-in-class administration,
selection of supplier, program management
by market; Quality of client reviews,
metrics, benchmarks; Ease of transition,
implementation; Cost containment,
recommendations; Policy exception
management, compliance reporting;
Reporting, invoice accuracy, timeliness;
Expense management cycle time, processing
accuracy; Technology ease of use, reliability,
ongoing enhancements; Swift, responsive
level of person-to-person communiques;
Expense management to invoice timing,
accuracy, completeness; Excellence
measured by Net Promoter Score™
http://www.graebel.com

HRO Today March 2016

Table of Contents for the Digital Edition of HRO Today March 2016

HRO Today March 2016 - 1
HRO Today March 2016 - 2
HRO Today March 2016 - 3
HRO Today March 2016 - 4
HRO Today March 2016 - 5
HRO Today March 2016 - 6
HRO Today March 2016 - 7
HRO Today March 2016 - 8
HRO Today March 2016 - 9
HRO Today March 2016 - 10
HRO Today March 2016 - 11
HRO Today March 2016 - 12
HRO Today March 2016 - 13
HRO Today March 2016 - 14
HRO Today March 2016 - 15
HRO Today March 2016 - 16
HRO Today March 2016 - 17
HRO Today March 2016 - 18
HRO Today March 2016 - 19
HRO Today March 2016 - 20
HRO Today March 2016 - 21
HRO Today March 2016 - 22
HRO Today March 2016 - 23
HRO Today March 2016 - 24
HRO Today March 2016 - 25
HRO Today March 2016 - 26
HRO Today March 2016 - 27
HRO Today March 2016 - 28
HRO Today March 2016 - 29
HRO Today March 2016 - 30
HRO Today March 2016 - 31
HRO Today March 2016 - 32
HRO Today March 2016 - 33
HRO Today March 2016 - 34
HRO Today March 2016 - 35
HRO Today March 2016 - 36
HRO Today March 2016 - 37
HRO Today March 2016 - 38
HRO Today March 2016 - 39
HRO Today March 2016 - 40
HRO Today March 2016 - 41
HRO Today March 2016 - 42
HRO Today March 2016 - 43
HRO Today March 2016 - 44
HRO Today March 2016 - 45
HRO Today March 2016 - 46
HRO Today March 2016 - 47
HRO Today March 2016 - 48
HRO Today March 2016 - 49
HRO Today March 2016 - 50
HRO Today March 2016 - 51
HRO Today March 2016 - 52
HRO Today March 2016 - 53
HRO Today March 2016 - 54
HRO Today March 2016 - 55
HRO Today March 2016 - 56
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-chro-today-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2019
https://www.nxtbook.com/sharedxpertise/sharedxpertise/chro-today-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2018
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2017
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-march-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2016
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-september-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-july-august-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-november-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-october-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-december-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-january-february-2015
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-june-1014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-may-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hro-today-april-2014
https://www.nxtbook.com/sharedxpertise/sharedxpertise/hrot-january-february-2014
https://www.nxtbookmedia.com