HRO Today March 2016 - 20

2016 Baker's Dozen: Relocation
11. Paragon Relocation
Website: www.paragonrelocation.com
Paragon Relocation is the premier partner of choice in the global relocation management industry, providing thought leadership,
innovative programs, value-added support and superior customer service to our clients and the families we relocate. True to its
consulting origins, Paragon distinguishes itself by leveraging policy and program design to achieve cost savings, increased management
capability and higher transferee satisfaction for its clients. Paragon Relocation has been providing relocation services for more than 25
years and offers services in 150 countries.
Services:
Domestic services
* Preview Trip Coordination; Pre-Decision
Consulting Services
* Relocation Benefits Counseling;
Relocation Expense Audit, Processing,
Payment and Reporting
* Home Marketing Assistance; Homesale
Services
* Property Management; Homefinding
Services
* Mortgage Services; Rental Assistance
* Temporary Accommodation Services;
Transportation of Household Goods
* Employee and Family Transition and
Spousal Support Assistance
* Travel Management; Tax Gross-up and
Reporting
International services
* Pre-Decision Consulting Services; Preview
Trip Coordination
* International Cost Estimates; International
Relocation and Global Assignment Policy
Counseling and Administration
* Relocation Expense Audit, Processing,
Payment and Reporting
* Global Immigration Services
* Worldwide Destination Services,
Homefinding and Settling-In Services
* Language and Cross Cultural Training
* Temporary Accommodation Services
* Tenancy Management; Property
Management
* Homesale Services; and more
Most important metrics:
Client Satisfaction; Overall Transferee
Satisfaction; Service Evaluation Return
Rate; Account Manager Responsiveness;
Relocation Consultant Satisfaction;
Relocation Consultant's Knowledge of
Client Policy; Initial Transferee Contact;
Exception Management; Average Days on
Market; Amended Value Rate; BVO - Direct
Home Selling; Re-sale Inventory Loss on
Sale; Amended Value; Guaranteed Purchase
by Appraisals; Appraisal Variance; Home
Sale BVO Program Fallout Rate; Expense
Cycle Time; Expense Audit Accuracy;
Expense Process Accuracy; Year-End
Performance; Transferee Satisfaction with
Expense Processing; Invoice Accuracy;
Timeliness; Payment Accuracy; Returned/
Rejected Wires; PRISM Availability
12. AIReS
Website: www.aires.com
AIReS is a global relocation solutions provider with a reputation
for metric-based, world-class performance, and a unique familyfocused
approach to customer service. An inherent focus on
quality is essential to every aspect of our business, proven through
key certifications like SSAE16, ISO 9001:2008, ISO 14001:2004,
Services:
Corporate services:
* Relocation program management
* Home sale programs (AVO, GBO, BVO,
marketing, direct reimbursement)
* ReloNet® Web Services site - corporate
tools
* Policy review and development
* Real estate services; Property and tenancy
management; Inspection services
* Cost of living projections; Expense
management
* Insurance and risk management
FIDI-FAIM, and C-TPAT. Each certification demonstrates AIReS
achievement in quality initiatives earned through the respective
audit functions of each organization. With more than 35 years of
experience, AIReS concentrates exclusively on relocation programs
for our corporate clients, and owns no subsidiaries, nor do we
have any vested interests in other aspects of business.
* Move management; Reporting
* International compensation and data
collection services
* Self-service lump sum technology &
support
Family services:
* Home finding and mortgage assistance;
Destination and settling-in services
* Household goods moving; Temporary
housing & interim services
* Assignment management and ongoing
support
* ReloNet® Web Services site - transferee
tools
* Visa, passport, and immigration assistance
* Cultural and language training services;
Repatriation assistance
Most important metrics:
* Post Relocation Survey response rate; Post
Relocation Survey service scores
* Service provider partner ranking/rating
* Diversity spend; Exceptions to policy;
Invoicing accuracy
[20]
HRO TODAY MAGAZINE | MARCH 2016
http://www.paragonrelocation.com http://www.aires.com

HRO Today March 2016

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