HRO Today March 2016 - 37

Employee Engagement
Staying Engaged: Moments
of Opportunity and Danger
In the employee life cycle, when do employees choose to engage - or not to?
By Bill Hatton
Engaged employees are the life-blood of productive
organizations.
When a company's workforce is engaged, the results
are astonishing: Engaged-workforce companies
produce 147 percent higher earnings per share. This
engagement benefi ts companies across the board; they
have improved quality (41 percent fewer defects), better
safety performance (half the safety incidents), and less
turnover (nearly two-thirds lower in " high turnover "
organizations and about one-third lower in " low
turnover " organizations). They also have 37 percent less
absenteeism. Those numbers are according to Gallup,
which has been tracking engagement since the 1990s.
What percentage of the workforce puts their attention
and energy into their jobs? The numbers are well known-
they're terrible, and they have stubbornly have remained
stagnant for the past 15 years. Gallup says it's 13 percent
worldwide and 32 percent in the United States.
That's a lot of people going through the motions, doing
what they can to get by, and playing without their head in
the game. And, as the statistics show, this not only leads to
lower company performance, but the safety numbers also
show that workers' health is at risk.
Where in the employee life cycle are people most likely to
either engage or, most likely to check out mentally? What
are the moments of engagement and disengagement?
HRO Today spoke with four leading experts in the
employee engagement fi eld. Their answers offer a
blueprint for companies seeking to ensure that they're
offering employees the greatest opportunity to fully
engage in their work.
1. When people think they've reached a dead end
Perhaps promotion opportunities aren't available. Perhaps
a worker knows the next promotion will likely go to a
different colleague. Perhaps the employee doesn't see
how to get from one place to the next. The employee
thinks, " This isn't going anywhere. " He or she either quits
and leaves, or worse, quits and stays.
MARCH 2016 | www.hrotoday.com
[37]
http://www.hrotoday.com

HRO Today March 2016

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