HRO Today March 2018 - 14

#BakersDozen2018
2018 Baker's Dozen Customer
Satisfaction Ratings: Relocation
We rank the top providers based on customer satisfaction surveys.
By The Editors
HRO Today's Baker's Dozen Customer Satisfaction Ratings
are based solely on feedback from buyers of the rated
services; the ratings are not based on the opinion of the
HRO Today staff. We collect feedback annually through
an online survey which we distribute to buyers directly
through our own mailing lists and indirectly through
service providers.
Once collected, response data for all providers with a
statistically signifi cant sample size are loaded into the
HRO Today database for analysis. For this survey, we
required 10 responses from seven companies.
In order to determine an overall ranking from this data,
we analyze results across three subcategories: service
breadth, deal sizes, and quality. Using a predetermined
algorithm that weighs questions and categories based on
1. Graebel Relocation Services Worldwide
Website: www.Graebel.com
Graebel Relocation manages absolutely everything
related to workforce mobility for some of the world's
largest organizations. We provide a single source for
the entire lifecycle of the relocation assignment, with
smarter processes, technology, and more attention
to detail. Together with our people-fi rst spirit and
family-owned culture, this comprehensive approach
is transforming mobility in 165 countries across six
continents.
Services:
* Departure and move management services
* Destination services
* Settling-in services
* Ongoing assignment services
* Consulting services
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HRO TODAY MAGAZINE
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MARCH 2018
importance, we calculate scores in all three subcategories
as well as an overall score. These scores are the basis of
the Baker's Dozen Customer Satisfaction Ratings and are
presented in the following tables to demonstrate the
relative differences among the ranked service providers.
The only infl uence that HRO Today has on the outcome of
this survey is that HRO Today discards incomplete surveys
or surveys outside the normal distribution. This includes
surveys that are too perfect as to be possible or so
negative that they are spiteful and inaccurate. Otherwise,
HRO Today has no impact on the survey outcome. While
we do not claim that our methodology is the only
viable ratings program available, we do vouch for its
statistical validity. We hope the Baker's Dozen Customer
Satisfaction Ratings provides you some insight into your
next RFP process.
Most important metrics to clients:
* Quality of client and assignees' experiences
worldwide
* Customer service and policy exception management
* Cost containment recommendations
* Expense management cycle time, processing, and
accuracy
* Best-in-class supplier network selection and
administration
* Ease of doing business, including transition and
implementation
* Reporting, invoice accuracy, and timelines
* Technology ease of use, reliability, and ongoing
enhancements
http://www.Graebel.com

HRO Today March 2018

Table of Contents for the Digital Edition of HRO Today March 2018

HRO Today March 2018 - 1
HRO Today March 2018 - 2
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