HRO Today March 2018 - 7

NEWS FROM THE WORLD OF WORK
Upside
The Role of AI in the Workplace
A new global study from Pegasystems Inc. found that the
workforce of the future will consist of intelligent machines
working alongside humans. According a survey of 845
senior executives, artificial intelligence (AI) and robotic
automation will form a core component of the modern
workforce, with 69 percent of respondents reporting that
the term " workforce " will eventually encapsulate both
human employees and intelligent machines.
This will improve business performance in several key ways:
* Improved efficiency. Seventy-nine percent believe that
automation will improve efficiency by taking the burden
of repetitive manual processes off of staff, and 73 percent
believe that AI will improve efficiency.
* Improved customer service. Fifty-nine percent of
respondents believe that automation will deliver an
enhanced customer experience, and 62 percent believe
that AI will have a similar effect.
* Increased transparency. Sixty-six percent believe that the
widespread use of AI will give rise to a more transparent
meritocracy in the workplace.
* More employee autonomy. Seventy-eight percent believe
AI will allow employees to make more informed decisions,
increasing their autonomy and job satisfaction.
* More empowered contingent workers. Ninety percent
say companies will use data analytics to empower
contingent workers to provide the same level of customer
personalization as permanent employees.
New Study Says Diversity is Good for the Bottom Line
A new survey of over 1,000 companies worldwide from
management consulting firm McKinsey & Co. reaffirmed the
link between diversity and company financial performance.
According to the results, organizations in the top 25th
percentile for gender diversity at the executive level were
21 percent more likely to have above-average profitability
when compared to companies with lower levels of gender
diversity.
Gender diversity was linked to both profitability and value
creation, with the top-quartile companies reporting a 21
percent likelihood of outperforming their fourth-quartile
industry peers on earnings before interest and tax (EBIT)
margin and a 27 percent likelihood of outperforming
According to a LinkedIn study of over 9,000 recruiters and
hiring managers across the globe, four trends will transform
the way organizations hire in the future.
Diversity. Seventy-eight percent of talent professionals say
that diversity is the top trend impacting how they hire. The
reasons for focusing on diversity are varied, with 78 percent
of organizations saying they do it to improve culture, 62
percent to improve company performance, and 49 percent
to better represent customers.
However, only 53 percent of companies have been able to
meet their diversity goals, with research suggesting that the
biggest challenges to a diverse workforce are sourcing (38
percent) and retaining (27 percent) diverse candidates.
Candidate assessment tools. Fifty-six percent of hiring
managers say that new interview tools that allow them to
understand candidates better are the top trend impacting
how they hire. Traditional interviews fall short in several key
ways, and HR professionals are meeting the challenge by
implementing tools like:
* Soft skills assessments (59 percent);
* Job auditions (54 percent);
* Meetings in casual settings (53 percent);
* Virtual reality assessments (28 percent); and
* Video interviews (18 percent).
Data. Fifty percent of talent professionals believe that
data has a huge role in talent acquisition, with uses that
include increasing retention (56 percent), evaluating skills
gaps (50 percent), building better offers (50 percent), and
understanding candidate wants (46 percent), among others.
AI. Machine learning has taken a strong foothold in
recruiting, with 35 percent of talent professionals reporting
that it is a key trend for the new year. According to survey
results, AI is helpful for sourcing (58 percent), screening (56
percent), and scheduling candidates (42 percent).
MARCH 2018 | www.hrotoday.com
[7]
fourth-quartile peers on a longer-term economic-profit (EP)
margin. However, although it confers significant benefits,
gender diversity at the executive level remains low even at
top-quartile companies.
In addition, ethnic and cultural diversity was correlated
with higher profitability, and highly diverse companies
were 33 percent more likely to outperform their peers in
profitability.
Top Global Trends in Recruiting in 2018
http://www.hrotoday.com

HRO Today March 2018

Table of Contents for the Digital Edition of HRO Today March 2018

HRO Today March 2018 - 1
HRO Today March 2018 - 2
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HRO Today March 2018 - 7
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