HRO Today March 2021 - 10

COVID-19: ONE YEAR LATER
Work Redefined
Seven CHROs share the new realities of work and how the challenges of
2020 have driven them to make disruptive change.
By Debbie Bolla
" Empathy, flexibility, and resiliency defined 2020, " says
Kathie Patterson, CHRO of Ally Financial.
Taking a closer look, Patterson couldn't be more spot-on.
As defined by Merriam-Webster:
* empathy is the action of understanding, being aware
of, being sensitive to, and vicariously experiencing the
feelings, thoughts, and experience of another;
* flexibility is characterized by a ready capability to adapt
to new, different, or changing requirements; and
* resiliency is an ability to recover from or adjust easily
to adversity or change.
HR leaders had to face the enormous challenges of
the past year with these three attributes guiding their
actions. Mai Lan Nguyen, senior vice president of HR in
North America for Schneider Electric, says COVID-19 has
[10]
HRO TODAY MAGAZINE | MARCH 2021
been a real-life test of resiliency, calling for organizations
to reimagine the way business gets done. Technology
has been a game-changer in her company's approach,
allowing the business to stay connected while pushing
new ideas to fruition.
" While digitization was already a key part of our HR
strategy at Schneider Electric, it's played a significant role
in helping us start to shape the workplace of the future, to
brainstorm effective talent strategy and retention efforts,
and to enhance the flexibility of our work policies. "
For example, Schneider Electric drew inspiration from the
gig economy and launched its " Open Talent Marketplace "
(OTM). OTM is an AI-driven platform that connects
employees who are looking to grow their skills with shortterm
projects. It also encourages mentorship within the
organization.

HRO Today March 2021

Table of Contents for the Digital Edition of HRO Today March 2021

HRO Today March 2021 - 1
HRO Today March 2021 - 2
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