HRO Today March 2021 - 23
#BakersDozen2021
2021 Baker's Dozen
Customer Satisfaction Ratings:
RELOCATION
By The Editors
HRO Today's Baker's Dozen Customer Satisfaction Ratings
are based solely on feedback from buyers of the rated
services; the ratings are not based on the opinion of the
HRO Today staff. We collect feedback annually through
an online survey, which we distribute both directly to
buyers through our own mailing lists and indirectly by
sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO
Today database for analysis to score each provider
that has a statistically significant sample. In order to
determine an overall ranking, we analyze results across
three subcategories: breadth of services, deal size, and
quality of service. Using a predetermined algorithm that
weighs questions and categories based on importance,
we calculate scores in all three subcategories as well as
an overall score. The Baker's Dozen Customer Satisfaction
1. ARC Relocation
Website: www.ARCrelocation.com
ARC Relocation is an industry leader for employee relocation services both domestically and globally. ARC leads
the industry in key areas, including experience, expertise, and customer service.
Services:
* Policy creation and benchmarking
* Global relocation services
* Guaranteed home buyout
* Shipment of household goods
* Technology and reporting
MARCH 2021 | www.hrotoday.com
[23]
Ratings are based on those scores. The numbers
presented in the tables represent those calculated scores;
we include them to demonstrate the relative differences
among the ranked service providers.
The only influence that HRO Today has on the outcome
of this survey is that HRO Today will discard incomplete
surveys or surveys outside the normal distribution. This
includes surveys that are too perfect as to be possible
or so negative that they are spiteful and not accurate
feedback. Otherwise, HRO Today has no impact on
the survey outcome. While we do not claim that our
methodology is the only viable ratings program available,
we do vouch for its statistical validity. We hope the
Baker's Dozen Customer Satisfaction Ratings provides you
some insight into your next RFP process.
http://www.ARCrelocation.com
http://www.hrotoday.com
HRO Today March 2021
Table of Contents for the Digital Edition of HRO Today March 2021
HRO Today March 2021 - 1
HRO Today March 2021 - 2
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