Contents SPECIAL SECTION: COVID-19: ONE YEAR LATER 10 Work Redefined 17 Seven CHROs share the new realities of work and how the challenges of 2020 have driven them to make disruptive change. By Debbie Bolla 14 Vaccinating the Workforce Four key considerations for building an informed policy. By Kate Hill #BakersDozen 23 20 Safety in Numbers Providing essential workers with reliable tools and personalized guidance around COVID-19 ensures safety while deepening employee engagement. By Katy Bruya A Trace of Protection Organizations are recognizing and responding to the critical importance of contact tracing in the age of COVID-19. By Miguel Martinez 2021 Baker's Dozen Customer Satisfaction Ratings: Relocation We `rank` the top providers based on customer satisfaction surveys. By The Editors Leading With Empathy 40 Contingent Labor 52 Gaining Ground Growing talent pools, managing costs, and maintaining compliance are a few ways MSPs have stepped it up during the COVID-19 recovery. By Marta Chmielowicz A Strong Case for Humanity After a trying year, leaders are finding success motivating and inspiring employees through acts of empathy. By Marta Chmielowicz 46 Taking on the Year Ahead Making wellness a priority in 2021 will enable organizations to boost employee engagement, productivity, and company culture. By Michelle Sedlacek 49 Higher Learning By providing strategic education opportunities for employees, companies can improve morale, reskill and upskill their workforce, increase retention, and attract other high performers. By Brian MacDougall MARCH 2021 | www.hrotoday.com [3] Talent Acquisition 56 Game On Game-based assessments add interaction and engagement to virtual hiring practices. By Larry Nash 8 Upside News from the world of work 5 Departments 4 CEO's Letter By Elliot Clark 6 HRO Today Association Update By Renee Preston Editor's Note By Debbie Bollahttp://www.hrotoday.com