HRO Today March 2021 - 40
LEADING WITH EMPATHY
A Strong Case for
Humanity
After a trying year, leaders are finding success motivating and inspiring
employees through acts of empathy.
By Marta Chmielowicz
As the world faced unprecedented challenges in
2020, employers differentiated themselves in equally
unprecedented ways. Flexibility, transparency, emotional
well-being, health and safety, inclusion, work-life
balance-all of these became key priorities as companies
squared off against an unpredictable future. The central
element unifying these strategies? Empathy.
" If you think about the impact of COVID, remote work,
and school closures, I think organizations that aren't
leading with empathy risk losing great talent, " says
Lorraine Vargas Townsend, chief people officer of A
Cloud Guru, a technology company delivering cloud
computer training solutions. " Women and moms
especially are dropping out of the workforce because
[40]
HRO TODAY MAGAZINE | MARCH 2021
organizations aren't adapting fast enough. With all of
the change, social and political unrest, and now natural
disasters we are facing, the organizations that cannot
be empathetic and put people first are going to lose
because people's expectations are changing. "
Research shows that the disruption that followed on the
tail of the COVID-19 pandemic brought a renewed focus
on empathy among business leaders and employees
alike. According to Businessolver's fifth annual State
of Workplace Empathy Report, more than 90% of
employees, HR professionals, and CEOs have said that
empathy is important every single year since 2017.
Additionally, year over year, empathy plays a key role in
employment decisions:
http://StateofWorkplaceEmpathyReport
http://StateofWorkplaceEmpathyReport
HRO Today March 2021
Table of Contents for the Digital Edition of HRO Today March 2021
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