HRO Today March 2021 - 55

Contingent Labor
RightSourcing has also prioritized its technology
offerings, encouraging clients to take advantage of the
various features and functions of its proprietary vendor
management system, " Wand, " that they may not have
used in the past.
Luoni says that her company's clients have been quick to
adopt some new tech functionality, including:
* shift scheduling technology;
* worker tracking features on mobile devices; and
* mobile-friendly solutions to increase collaboration and
communication.
" Another thing that we've really done to fit the need is
streamlined time-to-fill efficiencies, " Luoni says. " How
do we take orientation out of the classroom setting and
leverage it online? How do we assist our clients with doing
first-level screening of resumes so that we can get workers
to the floor quickly without compromising on the quality
of that talent? "
4
Manage costs in a crisis market. In any crisis, the
labor market moves to a rapid response where
demand is high, supply is low, and companies are
competing for top talent. Faced with high rates for
needed talent, MSP engagements were tasked with cost
management.
" Organizations worldwide were faced with the immediate
need to reduce cost, even on a short-term basis, " says
Habegger of The ActOne Group. " MSP providers were
called upon to conduct thorough analysis of supply
strategies, optimizations, rate card reductions, and
creative discounting. Loyal and mutually beneficial
supplier relationships were essential to deliver overnight
outcomes. "
RightSourcing reacted by placing a cap on the maximum
bill rate for particular job titles, working with its suppliers
and leveraging data and analytics to drive hiring volume at
a lower rate. This was possible through its robust network
of partners combined with its use of innovative hiring
strategies, such as extended contracts for contingent
workers.
" Every quarter, we advise our clients as we see markets
hardening or softening for certain skillsets. We held fast
to that core tenant during the pandemic to make sure that
we drive the market and we don't let the market drive us, "
Luoni says.
5
Maintain COVID-19 compliance. Compliance issues
during the changing COVID-19 climate continue
to be a major challenge in the workplace. Many
organizations struggled to acquire the equipment
necessary to keep their workers safe.
" Companies looked to their MSPs and staffing suppliers
to help meet the gap requirement, specific to tools and
technologies that were in sudden demand but necessary to
be utilized in home office environments, " says Habegger.
" Companies required an elevated level of partnership to
not only source talent but to also manage the health and
well-being of contractors who now perform their work
from home. "
Workforce Logiq, for example, sent out equipment to
its contingent workforce so they could work remotely
without disruption and even went on-site to help a client
close their physical office. The company also added their
own staff to a client's procurement team to help them
source personal protective equipment for their workers.
RightSourcing has also helped its clients maintain
compliance from a process perspective, finding
opportunities to modify and expedite hiring procedures.
" Particularly with compliance, we always need to ensure
from a risk management perspective that we are covering
our compliance, not only from an audit perspective but
from a patient safety perspective, " says Luoni. " Where
can we look at moving from lifetime background checks
to seven-year background checks? How do we leverage
our compliance expertise to really expedite starts but not
sacrifice or not put the quality of the candidate at risk? "
MSP engagements helped organizations navigate the
challenges of COVID-19-and this is bound to continue in
the future.
" We are projecting strong growth for the MSP in 2021, "
says Habegger. " The pandemic created a lot of challenge
for the industry but also presented a lot of opportunity.
The forecast in growth will require a flexibility in how
work gets done and how it is provided with a consistent
oversight from one central and governing body. That
is where the real value of the MSP is to be gleaned and
where companies will differentiate themselves in their
overall offering. Creative utilization of technology as an
enhancement to this process will continue to be key as the
market continues to rebuild. "
MARCH 2021 | www.hrotoday.com
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HRO Today March 2021

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