HRO Today May 2018 - 14

Cover Story
Ways AI is Being Used in HR
Source: HRO Today and Alexander Mann Solutions
" AI and automation help automate administrative tasks
and help us get smarter, " says Jerome Ternynck, founder
and CEO of Smart Recruiters. " The vast majority of
resources allocated to HR and recruiting in particular
are consumed by fairly low-level administrative tasks,
such that what really should be the priority-which is
connecting with candidates and building connections
as human beings-is not happening. So, the candidate
experience is miserable and people make hiring decisions
that make no sense and are full of bias, and all of that is
because we actually spend all of our efforts just fi nding
data, sorting data, managing data, organizing interviews,
and doing tasks that could be done better by a machine.
AI can help us make recruiting human again and remove
the bias in the process. "
One area where AI is particularly effective, yet still
relatively underutilized, is in the realm of total
workforce solutions. According to Jerry Collier, director
of innovation at Alexander Mann Solutions, companies
are just beginning to leverage AI and robotic process
automation as tools to guide all types of candidates into
the career pathways that are best for them. " When we
look at total workforce solutions, machine learning is
being used to ask candidates what they are looking for,
engage them up front, and then help candidates fi nd
[14]
HRO TODAY MAGAZINE
| MAY 2018
the right role. Probably 97 percent of candidates who
apply for a job get rejected, and that's terribly wasteful.
So, that up-front engagement and helping candidates
navigate into the right lane fi rst is what we're focusing
on right now, " he explains.
This strategy of considering every candidate for every
position also extends to existing employees. " Many
organizations are already using machine learning for
internal mobility-presenting opportunities to colleagues
at the right time. I think AI and machine learning
represent a massive opportunity to enhance employee
experience and retention, " Collier says.
AI's Adoption: Today and Tomorrow
How will AI and machine learning infl uence the future
workplace? HRO Today's survey results show that AI
adoption is still relatively new among most companies,
with 57.4 percent of AI users reporting that they have
only used the technology for a year or less. However, it
is growing quickly among organizations of all sizes. In
fact, 53.7 percent of all respondents plan to implement
intelligent technology in the near future.
In addition, the adoption of AI-enabled technology across
the entire HR landscape is also expected to grow. " We

HRO Today May 2018

Table of Contents for the Digital Edition of HRO Today May 2018

HRO Today May 2018 - 1
HRO Today May 2018 - 2
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