HRO Today May 2018 - 19

HR Tech
next five years. However, other departments, including
marketing, HR, and legal, are also increasingly being
impacted by AI.
Due to the wide reach of AI, there should be an increase
of professionals trained with AI-related skills. Survey
results show that 95 percent of IT decision-makers from
organizations in the late stages of digital transformation
said that they plan to have a dedicated team of AI
professionals. These AI experts will be in high demand and
will likely command high salaries.
That's why organizations would benefit from developing a
recruitment approach that is aligned with their company's
AI strategy. This involves understanding the long-term plan
for deploying AI technologies and assessing what skills will
be needed across every part of the business. In what will
only become a more competitive market for AI experts, HR
will need to make tough choices about what AI expertise
is needed to succeed versus what expertise they could
develop in-house or otherwise do without.
activity-not replace it-and the findings agree:
* Forty-eight percent said AI augments human skills to
make their people better at their jobs.
* Forty-five percent said that AI is making employees more
valuable because it frees their time.
HR should be proactive about communicating their
company's AI strategy and benefits to employees.
Transparency will not only help reduce fears, but it will also
help organizations maximize value derived from their AI
deployments. Consider this: Of the organizations that said
they have already seen measurable benefits from their AI
deployment, 77 percent said that their employees are aware
they are using AI. For the organizations that have not seen
measurable ROI from their AI deployments, only 46 percent
report that their employees are aware of AI's role.
2. Rethink the approach to hiring. As AI makes its way into
the enterprise, new skills will be needed and new roles will
be created. Across all industry sectors surveyed, respondents
report that recruiting talent with AI skills is absolutely
necessary. Forty-nine percent of respondents said that their
organization has already changed the way it hires due to
their AI deployments.
According to the survey, AI has had the biggest impact on
the IT function, and that is expected to continue for the
3. Invest in the workforce. Businesses planning to deploy
AI technology should proportionately invest in their
employees. While recruiting talent with AI skills is
important, it will be likely be inadequate due to issues of
supply and demand. Those skills will be in high demand
and, therefore, scarce and costly. As AI increases in scale and
drives further change, businesses that embrace training and
reskilling current employees will realize long-term benefits.
Organizations that are already successfully using AI
recognize the value of training and upskilling employees.
The survey found that 53 percent of respondents indicated
that their organization has already increased training in
the job functions most affected by AI. Forty-six percent
of respondents listed employee training as the top area
of investment related to their AI deployments. Just as AIdriven
transformation will not happen all at once, team
training should not be a one-time event.
Driving business change starts at the top. HR needs to work
closely with business leaders and encourage them to evolve
their own skills and gain a deeper understanding of the
technologies that are driving their business forward. If they
do not, they will not be able to get the most value out of
their AI investment or their team, and they might find that
they themselves have become obsolete.
Sudhir Jha is senior vice president of product management and
strategy for Infosys.
MAY 2018 | www.hrotoday.com
[19]
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HRO Today May 2018

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