HRO Today May 2018 - 20

#BakersDozen2018
2018 Baker's Dozen Customer Satisfaction Ratings:
Managed Service Programs
By The Editors
HRO Today's Baker's Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated
services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an
online survey which we distribute to buyers directly through our own mailing lists and indirectly through service
providers. Once collected, response data for all providers with a statistically signifi cant sample size are loaded into the
HRO Today database for analysis. For this survey, we required 10 responses from seven companies.
In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth,
deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance,
we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker's
Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences
among the ranked service providers.
The only infl uence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or
surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that
they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim
that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the
Baker's Dozen Customer Satisfaction Rating provides you some insight into your next RFP process.
1. PeopleScout
Website: www.peoplescout.com
PeopleScout is the world's largest
RPO provider managing talent
solutions that span the global
economy, with end-to-end MSP
capabilities that support clients' total
workforce needs. The company's
thousands of forward-looking talent
professionals provide clients with
an edge in the people business by
consistently delivering what's needed
now while anticipating what's next.
Affi nix™, PeopleScout's proprietary
talent acquisition platform,
empowers faster engagement with
the best talent through an AI-driven,
consumer-like candidate experience
with one-point ATS and VMS
integration and single sign-on.
Services:
* Managed service provider
(MSP) solutions
* Recruitment process outsourcing
(RPO)
[20]
HRO TODAY MAGAZINE
| MAY 2018
* Total workforce solutions,
blending RPO and MSP services
* Affi nix™-a proprietary, mobilefi
rst, cloud-based platform
* SOW, managed and outsourced
services procurement
* VMS confi guration and
administration
* End-user, supplier, and workforce
training
* Workforce performance and
compliance management
* Risk and compliance management
* Enterprise wide reporting and
business analytics
* End-to-end supplier strategy,
sourcing, and management
* Comprehensive program
governance
* Diversity supplier program
management
* Workforce planning and
optimization
* Independent contractor (1099)
administration
* Worker classifi cation support and
payroll management
* Employment eligibility verifi cation
* Consolidated invoicing
* Rate intelligence and workforce
planning
* Service level agreement
management and attainment
* Candidate care solutions
* ATS, CRM, talent community, and
pipeline development
* Veteran counseling and hiring
initiatives
* Flexible, on-demand contract
recruiting
* Business intelligence reporting
* Employer branding
Most important metrics to clients:
* Hard and soft cost savings
* Order fulfi llment
* Quality of worker/hire
* Contract and audit compliance
* Supplier performance
* Cost per hire
http://www.peoplescout.com

HRO Today May 2018

Table of Contents for the Digital Edition of HRO Today May 2018

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