HRO Today May 2018 - 34

Talent Acquisition
LOOKING
TO THE
FUTURE
Next-generation MSPs are evolving to meet the
demands of a changing workforce.
By Marta Chmielowicz
" When the wind of change blows, some people build
walls and others build windmills. "
So goes a Chinese proverb, but the phrase could just
as easily have been written to describe the response of
managed service program (MSPs) providers to today's
constantly changing workforce. As demographics shift,
technology advances, and workplace norms evolve, MSP
providers are forced to adapt their capabilities or risk
getting left behind.
While historically the role of MSPs has been largely
[34]
HRO TODAY MAGAZINE
| MAY 2018
tactical and effi ciency-driven, a new model is emerging.
" Notably, there has been a growing recognition of, and
appetite for, the strategic value of the MSP, " says Brian
Salkowski, president of managed services at Bartech
Group. " In this role, the MSP acts as a trusted advisor as
well as process administrator. Our customers increasingly
turn to ask us questions not just about what happened
or transacted in their program, but why it happened and
what is likely to happen next. In order to answer these
questions, we have continued to invest in advanced
analytics capabilities, market intelligence gathering, and
staff development. "

HRO Today May 2018

Table of Contents for the Digital Edition of HRO Today May 2018

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