HRO Today May 2018 - 39

Talent Acquisition
Overall 2017 hospital operating
expenses outpaced operating
revenues.
Source: Moody's
* Building a private talent network. As an additional
strategic lever of talent acquisition, many organizations
are turning to self-sourced talent pools for their
contingent worker needs. A vendor-neutral MSP partner
is uniquely qualified to help healthcare organizations
leverage their employer brand, prior applicants, and
referred workers to build private talent pools for
contingent worker positions.
These private talent pools serve as an effective way to
reduce total contingent worker costs without sacrificing
quality while also ensuring compliance with state and
federal regulations. An MSP can help build a robust talent
pool within an HR technology platform like a vendor
management system (VMS). Through a VMS, a hiring
manager has full visibility into the private talent pool
when entering a new requisition. Workers selected from
private talent pools are engaged on a payrolling basis,
which provides between 15 and 25 percent savings over
typical agency mark-ups. Effectively utilizing a private
talent network helps reduce the time to source and onboard
workers as well.
" As part of our strategy to optimize process efficiencies,
in support of our organizational commitment to making
breakthroughs for children every day, having the
flexibility for our MSP to onboard self-sourced talent is
a tremendous benefit, " says Karen Feeney, senior HR
operations manager at Children's Hospital of Philadelphia.
" Our MSP enables and guides our managers to leverage
payrolling for accelerating engagement of the best
available talent at the best available rates, contributing
to an overall reduction of our average time to fill by 50
percent this past year. "
* Implementing SOW management. Deloitte estimates
that contingent workers could comprise up to 50 percent
of the workforce by the end of 2018. As this workforce
segment grows, many organizations are engaging workers
under more complex service agreements referred to
as statements of work (SOW). While most healthcare
organizations focus primarily on contingent clinical labor,
there exists a significant area of opportunity for SOW
in non-clinical areas such as finance and information
technology (IT).
The nature of project-based work within IT departments
lends itself well to SOW engagement models, specifically
for projects common to healthcare organizations like PC
refresh efforts and EHR/EMR implementations. While
there are several benefits to leveraging an SOW contract
structure, it also creates additional risks with increased
costs, worker compliance, and worker misclassification.
But often, an MSP can offer SOW management best
practices including defining SOW deliverables, SOW
supplier vetting, fostering competitive bidding, and
facilitating contract negotiations. Proactive guidance from
an MSP provider can also help managers and executives
gain visibility into " rogue spend, " such as unauthorized
purchases from higher priced suppliers that fall outside
procurement policies and the MSP program controls.
* Mitigating risk. Aside from the hard costs savings, MSPs
provide healthcare organizations with significant cost
avoidance through risk mitigation. The most common
risks associated with contingent workers include vetting
and tracking worker credentialing and compliance,
independent contractor/1099 worker misclassification, and
co-employment issues.
A vendor-neutral MSP provides hospitals with critical thirdparty
credentialing and compliance audits on each worker.
A healthcare-focused MSP should deliver compliance
programs that ensure hospitals are properly prepared
for The Joint Commission, DNV, and other healthcare
regulatory agency audits.
The complexities of managing worker classification and coemployment
require healthcare organizations to have the
right systems and processes in place to ensure compliance.
The tax and benefit risks associated with contractor
misclassification or co-employment are substantial. These
can include fines, penalties, and even lawsuits if workers
are misclassified.
When working with a healthcare MSP, organizations
can overcome inherent industry challenges. An MSP has
the ability to deliver innovative workforce solutions that
positively impact patient care.
Leanne Oatman is president and co-founder of RightSourcing.
MAY 2018 | www.hrotoday.com
[39]
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HRO Today May 2018

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