HRO Today May 2018 - 46

Workforce Management
RECOGNITION
REVIVING THE REVIEW PROCESS
HR is fi nding value in leveraging recognition program metrics for
employee performance evaluations.
By Debbie Bolla
Traditional performance reviews have earned a
reputation among the majority of organizations for
underperforming. In fact, research from Saba found
that only eight percent of companies believe their
performance management process is highly effective in
driving business value, with 58 percent reporting it's not
an effective use of time. Why is this?
" I think the biggest problem with performance
management and performance metrics of all kinds is they
are imperfect, " says Peter Cappelli, the George W. Taylor
professor of management at The Wharton School and
director of Wharton's Center for Human Resources. " They
only capture one aspect of performance. We are not at
the point where there is a simple metric that will work
for the benefi t of the organization. "
[46]
HRO TODAY MAGAZINE
| MAY 2018
Plus, traditional performance reviews are often viewed
unfavorably by both managers and employees. " Most
organizations constantly have to deal with the negative
perceptions of conducting performance reviews, "
explains Roy Saunderson, MA, CRA, chief learning
offi cer for Rideau Recognition Solutions. " Managers are
affected by poor employee support, inaccurate ways
of rating performance, and the whole scheduling and
performance review process. "
That's why more and more organizations are turning to
the metrics from their recognition programs to provide
employees with performance feedback to help with goal
setting and growth opportunities.
" Many high-performing organizations realize that

HRO Today May 2018

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