HRO Today May 2018 - 6

CEO's Letter
Domo Arigato Mr. Roboto
When you start a column off with a title from a Styx song, you are really dating yourself. Nonetheless, it seemed
appropriate. HRO Today has recently completed a research report, sponsored by Alexander Mann Solutions, highlighting
the rapid integration of artifi cial intelligence (AI) into HR technology and infrastructure. Within the study, there are several
interesting fi ndings which will be presented in detail at the HRO Today Forum North America (www.hrotodayforum.com).
First, let's defi ne AI. For years I have joked that artifi cial intelligence was something you got from politicians and online
pundits. But now that software has come of age, it's time to recognize it for what is really is. In a basic sense, AI is the
ability for software to learn by observation without needing to be programmed for specifi c outcomes. For example, the
" self-driving " car of the future does not get programmed to stop at red lights-it just does. The software observes millions
of traffi c patterns and learns what to do when the traffi c light is red. Of course, my concern that it will accelerate at yellow
lights shows I may not be a good role model for a robot, but you get the general idea.
AI will be increasingly incorporated in HR transaction management and employee relations. In fact, it's already present in
several talent acquisition products. HR has long been chided as being " resistant to change, " " not a fan of technology, "
and " uncomfortable with metrics. " I could go on, and perhaps at some point in the dim and distant past, that was
true-but no longer. Today's HR suite has the responsibility to drive quality and measurable outcomes effi ciently and cost
effectively, and our research shows that they are succeeding.
To conduct our study, we surveyed 150 companies of varying sizes and industries. We found that 59.6 percent of those
surveyed were satisfi ed with the results of their AI-enabled technology, versus only about fi ve percent that were
disappointed. Another 35 percent reported it was too early in the deployment to know how they felt. We asked where
HR thought it was most important to use AI, and the top result was candidate assessment. The survey also asked what
objectives HR was looking to achieve in the adoption of AI. Of course, cost savings and increased speed led the list in talent
acquisition (yawn, they always do), but the third ranked goal was improved candidate experience. That is interesting
because it suggests that the 24-hour availability of human voice and online chatbot problem-solving is not only accepted
to candidates but embraced. Ironically, companies that have not implemented AI cited candidates' discomfi ture as a
reason. Clearly, the organizations that have implemented tools powered by AI have not found that to be an issue.
Additionally, organizations that have invested in systemic approaches to measure AI outcomes seem more pleased with
their results than companies that do not have the tools to interpret positive or negative impacts. The importance of
measurement cannot be overstated, and it's surprising that so many companies have implemented AI-driven solutions
without giving thought to the validation of its effectiveness. The survey reported that AI is currently being leveraged more
frequently by larger organizations than smaller companies. This makes sense as larger fi rms have greater budgets, but as
AI is incorporated into more HR products, it will quickly become available to companies of all sizes.
The report has a host of great data points about the adoption and areas of best deployment for AI. I would encourage
you to download and review it in its entirety, as it will provide useful information to help fund and implement future AI
projects.
Robots are here to stay even if the '80s greatest hits songs are long forgotten. To download the report, visit
www.hrotoday.com/uncategorized/bits-dont-byte.
Elliot H. Clark, CEO
[6]
HRO TODAY MAGAZINE
| MAY 2018
http://www.hrotodayforum.com http://www.hrotoday.com/uncategorized/bits-dont-byte

HRO Today May 2018

Table of Contents for the Digital Edition of HRO Today May 2018

HRO Today May 2018 - 1
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