HRO Today May 2020 - 15

SPECIAL SECTION: MANAGING DURING UNCERTAINTY
The Impact of Technology
72%
of candidates want to apply for
jobs on their mobile device
9%
* responsiveness of the recruiter;
* ease of technology use;
* quality of the interview experience;
* depth of recruiter knowledge about the role;
* frequency of check-ins throughout the process; and
* quality of first day experience.
Each question's performance is ranked on a five-point
scale, revealing gaps in experience that can be targeted
by the talent acquisition team.
For best results, Maul recommends that organizations
develop surveys that categorically evaluate all the
different parts of the hiring process, from technology
to engagement with the hiring manager. " If you're
leveraging a survey, you need to structure it to pinpoint
which of those elements was the weak point, " she says.
59%
are comfortable doing a two-way
video interview
wouldn't apply to a
position if not mobilefriendly
Source:
2019 Engage2Excel Trendicators Report
But she emphasizes that it's also important to speak
with new hires in onboarding interviews, evaluating
the variables that led to their decision to join the
organization and what they appreciated most about the
process.
" We do exit interviews when people leave a new
company, but there's a missed opportunity to not
do onboarding interviews, " Maul explains. " Hiring
leaders should reengage with their new hires 60 to 90
days into the role to really measure how effectively
they portrayed the job in the hiring process. Now that
they're functioning and settled in, did the organization
outline the position and culture correctly? These are
important elements not only for hiring but also employee
experience. The goal is to drive retention-and that's
something that needs to be measured. "
MAY 2020
| www.hrotoday.com
[15]
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HRO Today May 2020

Table of Contents for the Digital Edition of HRO Today May 2020

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