HRO Today May 2020 - 22
SPECIAL SECTION: MANAGING DURING UNCERTAINTY
Remote Control
Best practices for building work-from-home policies during
COVID-19 and beyond.
By Sirmara Campbell
Amid the COVID-19 pandemic, many employers have
moved to a completely remote model to protect the
workforce and prevent the spread of disease. Many of
these employers have never had a 100 percent remote
workforce, presenting challenges to management and
employees. However, having specific policies in place
to handle telecommuting can help now and when
considering remote work in the future.
Work-from-home policies will differ depending on the
organization, but some best practices can be used across
industries.
* Gather input. Ensure that when these policies
are written, the HR team is receiving feedback from
different leaders at the company. Before writing
the policies, discuss with executive leadership what
working from home should look like and what goals
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HRO TODAY MAGAZINE | MAY 2020
they envision for this work-from-home mandate. After
receiving input from executive leadership,
gather feedback from department leads and managers
so that the drafted policy reflects both the requirements
of the pandemic and the needs of individual teams. For
example, consider whether metrics-driven teams need
different policies than a back-office function.
* Identify technology needs. Working from home means
employees will rely on technology now more than ever,
and ensuring employees have access to the software
and hardware they need to succeed in their roles is
vital. Start by working closely with the IT team to
determine which tools and equipment will be needed.
Will employees be using personal devices or will they be
provided by the company? If the company can provide
devices for workers, include specific guidelines on how
the company expects those devices to be used.
HRO Today May 2020
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