HRO Today May 2020 - 29

#BakersDozen2020
2020 Baker's Dozen
Customer Satisfaction Ratings:
MSP
(Contingent Labor Resourcing and Management)
By The Editors
We `rank` the top providers based on customer satisfaction surveys.
HRO Today's Baker's Dozen Customer Satisfaction Ratings
are based solely on feedback from buyers of the rated
services; the ratings are not based on the opinion of the
HRO Today staff. We collect feedback annually through
an online survey which we distribute to buyers directly
through our own mailing lists and indirectly through
service providers. Once collected, response data for all
providers with a statistically significant sample size are
loaded into the HRO Today database for analysis.
In order to determine an overall ranking from this data,
we analyze results across three subcategories: service
breadth, deal sizes, and quality. Using a predetermined
algorithm that weighs questions and categories based on
importance, we calculate scores in all three subcategories
as well as an overall score. These scores are the basis of
1. Workforce Logiq
Website: www.workforcelogiq.com
Workforce Logiq-the global provider of AI-powered workforce intelligence, technology, and services-enables
organizations to win and retain the talent they need to grow. With clients in 50-plus countries, Workforce Logiq
provides expert guidance, real-time and predictive analytics, and patented technologies.
Services:
* Managed services program (MSP)
* Vendor management system (VMS)
* Statement of Work (SOW) management/services procurement
* Self-sourcing/direct sourcing
* Recruitment process outsourcing (RPO)
MAY 2020
| www.hrotoday.com
[29]
the Baker's Dozen Customer Satisfaction Ratings and are
presented in the following tables to demonstrate the
relative differences among the ranked service providers.
The only influence that HRO Today has on the outcome
of this survey is that HRO Today discards incomplete
surveys or surveys outside the normal distribution. This
includes surveys that are too perfect as to be possible or
so negative that they are spiteful and inaccurate.
Otherwise, HRO Today has no impact on the survey
outcome. While we do not claim that our methodology
is the only viable ratings program available, we do vouch
for its statistical validity. We hope the Baker's Dozen
Customer Satisfaction Ratings provides insight into your
next RFP process.
http://www.workforcelogiq.com http://www.hrotoday.com

HRO Today May 2020

Table of Contents for the Digital Edition of HRO Today May 2020

HRO Today May 2020 - 1
HRO Today May 2020 - 2
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