HRO Today May 2020 - 6
CEO's Letter
Unlocking the Lockdown:
The Key is in HR's Hands
I hope that all of you reading this are safe and healthy, as are your loved ones. In the past two months, initial fears of the potential
impact of COVID-19 have made way for the stunning realization of how a health crisis can wreak havoc on our culture, our workforces,
and our economy. We went from concerns about how severe COVID-19 would be to a precipitous plunge into a new global reality.
To adapt to the crisis, HR first had to enable the workforce to work remotely while maintaining culture and connectedness, and then
ultimately-for many companies-assist in significant layoffs, furloughs, or staff reductions. Through it all, HR has been a key part of the
process.
There is some very positive data that should be a small comfort to this executive community in the midst of the pandemic pandemonium.
In our most recent worker confidence survey with data from early April, we saw worker confidence plummet, as you would expect.
However, the research also found that confidence in employers remains high. This is a tribute to the communication, transparency, and
leadership of executive teams and HR. A study by Axios confirms our research finding showing that employees trust their companies more
than the government in spite of layoffs.
For coronavirus-related resources, we have a knowledge portal on our website with lots of great content from the HR community at
large. We also released a nine-part podcast series, sponsored by Madison Performance Group and aptly named " HR as the White Swan, "
on how to impact culture and connectivity by using rewards and recognition. Our other podcasts include best practices to prepare for the
downturn and eventual upswing, as well as great vignettes on policy options to consider or fun activities to undertake with the current
remote workforce.
Clearly, this crisis is an unanticipated " black swan " event that no one could have fully prepared for. And the answer to the question
of where countervailing positive energy will come from is simply: from HR. While this has been a few exhausting weeks as we moved
into lockdown, the bad news is that it will fall on HR to get things running again. Politicians may develop state and federal plans for
reopening, but that is on a macro level. HR and the C-suite will have to figure out how to reopen inside the buildings. Several questions
will have to answered:
* Should organizations take everyone's temperature? If yes, be sure to check with counsel as there are OSHA guidelines and HIPAA issues
to consider.
* Should organizations continue to allow significant portions of the workforce to work from home to ensure more social distancing in the
office?
* Should everyone wear masks or gloves throughout the work day?
* How should sick and leave policies be amended for those who have or have not been exposed? For example, a worker's spouse tests
positive, but that worker is asymptomatic. Should they be barred from entering a work location?
* What will be the policy on cleanliness in a work location and who is responsible for the costs of masks, gloves, and enhanced sanitation
products?
Each company will have to find its own way on resolving these questions based on their culture, their industry, and their workforce.
However, as I write this in mid-April, in all probability, most companies will be faced with rolling relaxation of the social distancing
guidelines over the next few weeks. So, planning needs to be in place for these eventualities. Operating departments will once again
look to HR to answer all of these questions in the short term, and the biggest ones in the long term: What has permanently changed, and
how must our operations, workforce policies, and technology infrastructure adapt to the " new normal " ?
We discussed a few of these questions at the April 30th virtual event, Culture and Connectivity During the Coronavirus Crisis. It is now
hosted at HROToday.com in our on-demand library. We hope these resources are useful to you. We know HR has done an incredible job
thus far, and will meet the next challenges!
HRO Today applauds all of your efforts.
Elliot H. Clark, CEO
[6]
HRO TODAY MAGAZINE | MAY 2020
http://www.HROToday.com
HRO Today May 2020
Table of Contents for the Digital Edition of HRO Today May 2020
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