HRO Today November 2014 - 13

2014 Baker's Dozen: Background Screening
2014 Baker's Dozen Customer
Satisfaction Ratings:
Background Screening
By The Editors
HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the
opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers
through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically
significant sample. For this survey, we required 13 responses from 10 companies.
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a
predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as
well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores.
We include them to demonstrate the relative differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We
hope this ranking provides you some insight into your next RFP process.
1. Aurico Reports, Inc
Website: www.aurico.com
Aurico Reports, Inc. has been engaged in pre- and post- employment background screening and drug testing since 1991, and has
built a reputation for exceptional customer service, progressive research processes, and agile technology.
Services:
* Criminal and civil background checks
(pre- and post- employment)
* Driver's history reporting
* Pre-employment credit checks
* Employment and education
verifications
* Drug testing (pre-employment,
random, ongoing, post-accident,
reasonable suspicion, DOT, MRO,
electronic chain of custody)
* Occupational health services
* Fingerprinting
* Whistleblower program
Most important metrics:
* Exit interviews
* M&A due diligence
* Full adverse action management
* Electronic adjudication/policy settings
* Electronic file cabinet
* Batch processing
* Multi-lingual platform
* Electronic signature options
* ATS integration
* Strict care research methodologies
* Turnaround times
* System uptime
* Invoice accuracy
* Customer service
NOVEMBER 2014 | www.hrotoday.com
[13]
http://www.aurico.com http://www.hrotoday.com

HRO Today November 2014

Table of Contents for the Digital Edition of HRO Today November 2014

HRO Today November 2014 - 1
HRO Today November 2014 - 2
HRO Today November 2014 - 3
HRO Today November 2014 - 4
HRO Today November 2014 - 5
HRO Today November 2014 - 6
HRO Today November 2014 - 7
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