Contents Cover Story When Quality Counts The Most Background screens help organizations make the right decision when it comes to their most important asset: talent. By Dave Zielinski Page 12 Employee Screening 16 2016 Baker's Dozen: Employee Screening We rank the top providers based on customer satisfaction surveys. By The Editors Relocation 38 Curbing Costs, Not Services Ways to ensure organizations- and employees-get the most out of relocation. By Debbie Bolla Contingent Labor 42 Data for the Win Analytics provide key insight into contingent labor management. By Debbie Bolla Talent Acquisition 46 Measure What Matters How to evaluate quality of service and improve metrics in the RPO space. By Christa Elliott HRO Today Forum EMEA 50 Leadership: The Heart of HR Meet our global 2016 CHRO of the Year and Talent Acquisition Leader of the Year Award finalists who are bringing their teams to triumph. By Christa Elliott 6 Workforce Management 56 Meaning in the Workplace Bring out the best in employees by helping them discover the why behind their work. By Marcus Mossberger 58 When the Honeymoon's Over Build long-term employee loyalty with ongoing performance assessment and development. By Dominique Jones 60 Giving More to Get More Leverage five core factors of the employee experience to increase workforce productivity. By Derek Irvine 64 Combating Second-Generation Bias Gender issues continue to plague the workforce, but there are strategies to break the divide. By Cyndi Sax 10 Upside News from the world of work HRO Services and Technology Association Update Departments 4 5 CEO's Letter By Elliot Clark Editor's Note By Debbie Bolla NOVEMBER 2016 | www.hrotoday.com [3]http://www.hrotoday.com