Talent Acquisition Measure What Matters How to evaluate quality of service and improve metrics in the RPO space. By Christa Elliott When it comes to recruitment process outsourcing (RPO), clients are looking for providers who can work with them strategically to accomplish specifi c talent acquisition goals. For some these goals might include greater hiring volume or improved quality of hire; for others, effective RPO might mean having a faster time to fi ll or greater diversity in the candidate pool. Beyond these strategic requirements, however, clients are looking for something more. They want providers who can quantify their success and express it through metrics. And for good reason! Metrics can be helpful in [46] HRO TODAY MAGAZINE | NOVEMBER 2016 determing whether an RPO provider is worth the investment. In fact, Korn Ferry Futurestep and HRO Today's survey on RPO metrics found that " customers are more likely to be satisfi ed with their RPO if it offers metrics for reporting and decision-making- and by investing in the relationship with year-overyear improvement initiatives, they can continue to be as satisfi ed with their RPO. " The study, Measuring Up? What Companies Really Think About Recruiting Metrics and How They Could be Improved in the Future, also found that clients with a more sophisticated understanding of data reported higher levels of satisfaction with their RPO.