HRO Today November 2016 - 46

Talent Acquisition
Measure
What Matters
How to evaluate quality of service and improve metrics in the RPO
space.
By Christa Elliott
When it comes to recruitment process outsourcing
(RPO), clients are looking for providers who can work
with them strategically to accomplish specifi c talent
acquisition goals. For some these goals might include
greater hiring volume or improved quality of hire;
for others, effective RPO might mean having a faster
time to fi ll or greater diversity in the candidate pool.
Beyond these strategic requirements, however, clients
are looking for something more. They want providers
who can quantify their success and express it through
metrics.
And for good reason! Metrics can be helpful in
[46]
HRO TODAY MAGAZINE
| NOVEMBER 2016
determing whether an RPO provider is worth the
investment. In fact, Korn Ferry Futurestep and HRO
Today's survey on RPO metrics found that " customers
are more likely to be satisfi ed with their RPO if it
offers metrics for reporting and decision-making-
and by investing in the relationship with year-overyear
improvement initiatives, they can continue to
be as satisfi ed with their RPO. " The study, Measuring
Up? What Companies Really Think About Recruiting
Metrics and How They Could be Improved in the Future,
also found that clients with a more sophisticated
understanding of data reported higher levels of
satisfaction with their RPO.

HRO Today November 2016

Table of Contents for the Digital Edition of HRO Today November 2016

HRO Today November 2016 - 1
HRO Today November 2016 - 2
HRO Today November 2016 - 3
HRO Today November 2016 - 4
HRO Today November 2016 - 5
HRO Today November 2016 - 6
HRO Today November 2016 - 7
HRO Today November 2016 - 8
HRO Today November 2016 - 9
HRO Today November 2016 - 10
HRO Today November 2016 - 11
HRO Today November 2016 - 12
HRO Today November 2016 - 13
HRO Today November 2016 - 14
HRO Today November 2016 - 15
HRO Today November 2016 - 16
HRO Today November 2016 - 17
HRO Today November 2016 - 18
HRO Today November 2016 - 19
HRO Today November 2016 - 20
HRO Today November 2016 - 21
HRO Today November 2016 - 22
HRO Today November 2016 - 23
HRO Today November 2016 - 24
HRO Today November 2016 - 25
HRO Today November 2016 - 26
HRO Today November 2016 - 27
HRO Today November 2016 - 28
HRO Today November 2016 - 29
HRO Today November 2016 - 30
HRO Today November 2016 - 31
HRO Today November 2016 - 32
HRO Today November 2016 - 33
HRO Today November 2016 - 34
HRO Today November 2016 - 35
HRO Today November 2016 - 36
HRO Today November 2016 - 37
HRO Today November 2016 - 38
HRO Today November 2016 - 39
HRO Today November 2016 - 40
HRO Today November 2016 - 41
HRO Today November 2016 - 42
HRO Today November 2016 - 43
HRO Today November 2016 - 44
HRO Today November 2016 - 45
HRO Today November 2016 - 46
HRO Today November 2016 - 47
HRO Today November 2016 - 48
HRO Today November 2016 - 49
HRO Today November 2016 - 50
HRO Today November 2016 - 51
HRO Today November 2016 - 52
HRO Today November 2016 - 53
HRO Today November 2016 - 54
HRO Today November 2016 - 55
HRO Today November 2016 - 56
HRO Today November 2016 - 57
HRO Today November 2016 - 58
HRO Today November 2016 - 59
HRO Today November 2016 - 60
HRO Today November 2016 - 61
HRO Today November 2016 - 62
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HRO Today November 2016 - 64
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