HRO Today November 2016 - 55

HRO Today Forum EMEA
Jo Sullivan
Head of People
Guide Dogs
As head of people at Guide Dogs, Jo Sullivan is heavily involved with not only talent acquisition, but
also ensuring that the 1,400 employees and 13,000 volunteers are diverse, engaged, and successful.
She operates various people functions, including human resources, volunteering, and business
partnering, and she has created a single, innovative people strategy that the company utilizes. This strategy allows the organization to
shift from being primarily service delivery focused to a people- and customer-centric service.
Innovation & Impact: Under Sullivan's leadership, Guide Dogs introduced many new initiatives, including a pay progression program,
fl exible benefi ts operation, and a new self-service HR system. These efforts led to a reduction in caseloads, which then allowed the
organization to have time to empower managers through training, as the people-related services were restructured and brought
together.
Diversity and inclusion is of the utmost importance to Sullivan. She led the charge in improving the retention of employees with
disabilities via diversity workshops and localized diversity action plans. The number of blind/partially-sighted employees at the
company has increased by 22 percent in 12 months and 10 percent of new recruits last year were from an ethnic minority. She also
increased staff engagement results from 43 percent overall engagement in 2013 to 54 percent in 2015.
Nabil Tarhouni
HR Director
NPS Energy
Nabil Tarhouni, HR director at NPS Energy, is an innovator and leader in talent acquisition. His efforts and drive for
success while retaining quality candidates has allowed the company to develop into a key player in the oil and gas
services sector.
Innovation & Impact: Tarhouni joined NPS in 2007, when the company's HR function and its impact were relatively small. He saw
the potential for a successful hiring and management system-so he developed the function from being an administrative partner
to a business partner and empowered the HR TEAM by: developing a variety of services including grading, new salary structures,
career development programs, training, performance management systems, and HRIS. Tarhouni and his team have driven
localization initiatives, and he ensures all employees are being used effectively and to their full potential to maximize effi ciency.
Under his leadership, NPS has maintained a very high rate of retention, 95 percent, during a diffi cult market climate.
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HRO Today November 2016

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