HRO Today October 2019 - 12

Cover Story
Cigna's CHRO John Murabito leverages
a data-rich people strategy to drive
proactive business decisions.
By Debbie Bolla
" What we do in HR starts with the needs of the business. "
That's Executive Vice President and CHRO John Murabito's
guiding philosophy for the human capital management
approach at Cigna, a global health services organization
that recently acquired Express Scripts. This major
acquisition added more than 50 percent headcount to the
already 45,000-plus global workforce. So it's not surprising
that one of the business' top priorities is navigating the
change that comes with more than doubling its workforce.
The 2019 CHRO of the Year Award winner explains that
transparent communication has been key in this process,
along with focusing on company values and an aligned
culture. " More than anything, as we are bringing the two
companies together, the operating model, the structure
of our organization, and the selection of key people
[12]
HRO TODAY MAGAZINE
| OCTOBER 2019
are strong areas of focus in order to get to the best
outcomes, " Murabito says.
He also shares two enablers of Cigna's talent strategy:
data and unique employee benefi ts. Learn more in this
exclusive interview.
What are some challenges that came with the
acquisition of Express Scripts and how is HR
navigating them?
The fear of the unknown has always been one of the big
human capital challenges when it comes to an acquisition.
That is a main reason we elevated change management
and communications to the steering committee level and
began to focus on it at the pre-close stage. We wanted
to be in control of our messages to the organization

HRO Today October 2019

Table of Contents for the Digital Edition of HRO Today October 2019

HRO Today October 2019 - 1
HRO Today October 2019 - 2
HRO Today October 2019 - 3
HRO Today October 2019 - 4
HRO Today October 2019 - 5
HRO Today October 2019 - 6
HRO Today October 2019 - 7
HRO Today October 2019 - 8
HRO Today October 2019 - 9
HRO Today October 2019 - 10
HRO Today October 2019 - 11
HRO Today October 2019 - 12
HRO Today October 2019 - 13
HRO Today October 2019 - 14
HRO Today October 2019 - 15
HRO Today October 2019 - 16
HRO Today October 2019 - 17
HRO Today October 2019 - 18
HRO Today October 2019 - 19
HRO Today October 2019 - 20
HRO Today October 2019 - 21
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HRO Today October 2019 - 24
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HRO Today October 2019 - 26
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HRO Today October 2019 - 28
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