HRO Today October 2019 - 52

Employee Engagement
ENGAGED AND INFORMED
Today's HCMs provide the perfect platform to effectively communicate
with the workforce.
By Jennifer Ho
Effective communication in the workplace is an essential
strategy for an organization to achieve its goals. By
providing clear and timely communication about current
objectives and tactics, businesses can improve engagement
among employees and reduce costly mistakes. In fact,
according to research from the University of Auckland,
70 percent of business mistakes are the result of poor
communication. If effective communication can reduce
mistakes within an organization, why are 57 percent
of employees saying their companies don't provide it,
according to HBR?
These statistics allude to the fact that there is a need and
desire for improved communication in the workplace.
Studies of some of the organizations that have been
ranked on the " Best Places to Work " list have shown that
effective communication assists with building a sense
of trust, reduces absenteeism and turnover rates, and
increases employee job satisfaction. So what defi nes great
workplace communication and how can organizations
successfully deliver it?
[52]
HRO TODAY MAGAZINE
| OCTOBER 2019
Effective communication relies on a message-either
verbal or nonverbal (emails, text messages, digital, and
sticky note)-being sent and received correctly. This clear
and executable exchange of information and ideas is a
sign of a high-performing culture within an organization.
For example, what happens when an employee leaves
a meeting and is unsure of what the next steps are,
or worse, believes the task they have to do is actually
someone else's? How does that experience affect
productivity and perception about the organization?
While there are many barriers, including physical, that
can prevent effective communication, the majority of
miscommunication within organizations occurs due to
language, transparency, and psychological barriers. This is
why it is essential for leaders to exercise communication
skills in addition to tech solutions to ensure they are
communicating effectively across the entire organization.
By utilizing a robust human capital management solution,
employers can promptly and consistently engage with
employees.

HRO Today October 2019

Table of Contents for the Digital Edition of HRO Today October 2019

HRO Today October 2019 - 1
HRO Today October 2019 - 2
HRO Today October 2019 - 3
HRO Today October 2019 - 4
HRO Today October 2019 - 5
HRO Today October 2019 - 6
HRO Today October 2019 - 7
HRO Today October 2019 - 8
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