HRO Today October 2019 - 57

HRO Today Research
76%
of respondents say that accuracy remains
the most important element of the
services a background checking partners
offers.
The average acceptable turnaround time is a brief 2.8
days.
As for technology, 74 percent of respondents are
seeking real-time updates. In a very tight job market,
it's crucial to know exactly where a candidate stands
so that they and the hiring manager can be kept
informed in a timely manner. Recruiters want to be able
to communicate the status of a background check to
eager hiring managers and candidates, as well as make
contingency plans if a problem arises. Offering a mobile
candidate portal can facilitate updates and keep the
channels of communication open.
In addition, data protection and security with personally
identifi able information (PII) was selected by 71 percent
as an important system capability. Candidates provide
a great deal of personal information when completing
a background check, and both potential employers and
background checking partners have a responsibility
to protect that data. Examples of PII include social
security numbers, birthdates, passport numbers, driver's
license numbers, and credit card numbers, among other
things. Unfortunately, massive data breaches are all too
common, and they happen to companies that would
seem to have secure data structures like Target, TD
Bank, and Equifax. An identity thief may purchase and
use the information. Identity thieves often use PII to
try to apply for loans in someone's name or withdraw
money from their accounts. A social security number
may be used to work illegally or enter the country
illegally, fi nds Infomania.
The research also reports the most important services
for HR leaders. Background screening parters offer an
ever-increasing array of services to meet the diverse
needs of organizations. In the annual HRO Today Baker's
Dozen ranking for background screening, HRO Today
tracks 17 different services currently being offered.
A background check is by far the most important service
offered, selected by 98 percent of respondents. What's
included in a background check varies depending
on what is requested, but typically, an employment
background check shows employment verifi cation,
identity verifi cation, credit history, criminal records, and
education confi rmation, along with other areas.
Fifty-eight percent of respondents say that drug
testing is important, but its level of importance varies
widely by the type of position. According to the
United States Department of Justice, drug abuse costs
U.S. business owners more than $140 billion dollars
every year, including turnover from employees who
abuse drugs. Kress Inc. reports that when employers
screen employees for drug use, several serious risks
are mitigated, including accidents, theft, employee
turnover, absenteeism, poor productivity, liability, and
increased benefi ts costs.
OCTOBER 2019 | www.hrotoday.com
[57]
http://www.hrotoday.com

HRO Today October 2019

Table of Contents for the Digital Edition of HRO Today October 2019

HRO Today October 2019 - 1
HRO Today October 2019 - 2
HRO Today October 2019 - 3
HRO Today October 2019 - 4
HRO Today October 2019 - 5
HRO Today October 2019 - 6
HRO Today October 2019 - 7
HRO Today October 2019 - 8
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HRO Today October 2019 - 11
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