HRO Today October 2019 - 64

AWARD: Diversity and Inclusion
Excellence
WINNER: IT Convergence
As an initially U.S.-based organization that has expanded
its global footprint to include Latin American, Asia
Pacifi c, Canada, and India, IT Convergence has a clear
understanding of the impact diversity and inclusion
bring to a business. And when it comes to hiring, the
organization moves across boundaries and demographics
to ensure it has the best, most diverse top performers to
deliver results to the bottom line.
The talent strategy has resulted in a global diverse
workforce with more than 15 nationalities working
together. In fact, the company's head of database
operations is based in India, the head of legal is based
in Argentina, and consultants work across the globe.
A notable initiative in the last two years is hiring
and promoting more women at all levels, areas, and
departments, which closely correlates to the company's
overall work effort. IT Convergence has increased
its female population by 4 percent, with women
representing 29 percent of the total workforce.
AWARD: Business Partnership Excellence
WINNER: Cielo and Grifols
As a global healthcare company, Grifols is in the business
of supporting the health and well-being of people around
the world. And a key to its success is its workforce-more
than 21,000 employees striving to help patients with lifethreatening
conditions. With such an important mission,
the organization faces pressure to fi nd and attract the best
talent. So Grifols partnered with Cielo to help improve and
scale its talent acquisition process.
The organization has moved to a centralized talent
acquisition approach with the ability to easily handle
growth stemming from new locations in its network and
the expansion of existing centers. An improved candidate
experience has also been a result of the partnership,
driven by a shorter application process to expand talent
pools; automated text and call reminders to decrease
interview no-show rates; and continuous sourcing and
talent pipelining to drop time-to-fi ll rates from 59 days to
24 days.
And the proof is in the pudding: Over the past three years,
the Grifols and Cielo teams have supported more than 550
hiring managers in hiring 14,750 people, opening 19 new
facilities, and decreasing attrition by 11 percent.
IT Convergence has increased its female
population by
4%
[64]
with women representing
29%
HRO TODAY MAGAZINE
of the total
workforce.
| OCTOBER 2019
Through its partnership, Cielo has
helped decrease attrition by
11%
for Grifols.

HRO Today October 2019

Table of Contents for the Digital Edition of HRO Today October 2019

HRO Today October 2019 - 1
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