HRO Today Recognition Provider Directory 2018 - 5

Process Improvement
Some guidelines on things to ask before entering a new contract.
By The Editors
A request for proposal (RFP) is a business standard when organizations
vet service providers before entering a new contract. There are some
nuances HR executives need to know when going out to market for a
recognition platform and program.
The RFP should include a summary statement, which is a description
of the services that are being sought and are expected of the program.
For example: " Our organization is seeking ways to motivate and reward
employees through real-time feedback exchange. " An organization is best
served to outline the anticipated goals of the program and any technology
that is required.
Some of the intended goals may include:
* Increase employee engagement and performance.
* Track manager and peer feedback.
* Engage employees with social and peer-to-peer recognition.
* Recognize employee years of service and other milestones.
* Provide incentives for safety, sales, and other goals.
* Increase engagement of program on mobile devices.
* Drive customer loyalty.
A summary scope of work can further detail the expectations of the
contract, including specifics on the types of recognition and rewards
offered to employees, how rewards will be obtained, and any technology
solutions and/or integrations. A RPF should also include key performance
indicators (KPIs) and service level agreements (SLAs), plus a thorough
description of the quality expectations and the metrics to quantify quality.
Some common KPIs and SLAs include:
* Customer satisfaction
* Platform adoption and usage
* On-time delivery of rewards
* Turnover rates
* Employee satisfaction
* Employee productivity
* Employee retention
* Employee engagement
www.hrotoday.com
[5]
RFP AT A GLANCE
http://www.hrotoday.com

HRO Today Recognition Provider Directory 2018

Table of Contents for the Digital Edition of HRO Today Recognition Provider Directory 2018

HRO Today Recognition Provider Directory 2018 - 1
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