HRO Today RPO Provider Directory 2018 - 4

Glossary
RPO Glossary
The terms below provide insight into the RPO industry and the important metrics,
technologies, and other concepts therein.
Artificial intelligence (AI): A branch of computer
science and technology that allows machines to simulate
intelligent behavior or processes. In the context of HR, AIenabled
technology can screen resumes for keywords or
qualifications, assist with background screening, schedule
interviews, respond to candidate queries, and more.
Applicant tracking system (ATS): A software application
that allows clients to handle their recruitment needs
electronically. Among other tasks, ATSs can filter
applications based on given criteria keywords, skills,
former employers, and years of experience. They also
assist in tracking recruitment metrics.
Blended recruitment process outsourcing (RPO): An RPO
approach that handles the recruitment of contingent
labor as well as direct-hire, full-time staff. These
processes are combined into a single, integrated system.
Candidate engagement: The practice of actively
communicating with job candidates during the
application process in order to better illustrate company
culture, answer pertinent questions, and influence their
decision to continue to the next step of recruitment.
Candidate experience: A job candidate's overall
impression of the employer based on the recruitment
process. This is the summation of their experiences
and interactions with employees, recruiters, and
employment marketing materials. Candidate experience
begins with the employer's job website or application
and ends with onboarding.
Chatbot: An AI-enabled computer program that holds
conversations, typically with customers, job seekers,
and other site visitors, in a private or public chat room.
Chatbots can be used to answer job seekers' questions
about the company, application process, and more.
Contractor management office (CMO): A third-party
office that handles the payroll, invoicing, and other HR
processes for an organization's contingent workforce.
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RPO Provider Directory
Core values: The fundamental beliefs and guiding
principles that inform an organization's culture and the
way that it does business.
Cost per hire: The combined dollar value spent to bring
an applicant on board as a new hire. Cost per hire
includes the quantified value of the interviewers' time,
the cost of relevant recruiting technologies, and more.
Customer relationship management (CRM): Technology
that provides data management and communication
with clients and helps build future contacts.
Employer brand: The culmination of an employer's
reputation, culture, and value proposition as perceived
by employees, job candidates, and job seekers. Often
demonstrated through social media, recruitment
communications, and careers websites, the employer
brand tells the world what the organization values from
its employees and gives an idea of what it would be like
to work there.
Employer value proposition (EVP): A statement of an
organization's offerings, capabilities, and mission used
to illustrate the benefits of working there to candidates
and job seekers. An effective EVP will serve as a key
driver of recruitment and retention.
Enterprise RPO: Recruitment process outsourcing
programs designed for organizations with more than
5,000 employees. This type of RPO is the most common.
Failure to start: The percentage of assignments not
commenced after a candidate has been selected.
Key performance indicator (KPI): A performance metric
used to evaluate the success of a particular program or
initiative (in this case, within recruitment). Examples of
useful KPIs might include cost per hire, time to fill, hiring
manager satisfaction, and candidate-to-offer ratio.
Midsize Deal RPO: Recruitment process outsourcing
programs designed for organizations with around 5,000

HRO Today RPO Provider Directory 2018

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